Registration/Scheduling Clerk, Community Mental Health

IWK Health; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

IWK Health is seeking a Registration and Scheduling Clerk to facilitate patient registration and scheduling tasks in a healthcare setting. This full-time position requires a high school diploma, strong organizational skills, and the ability to manage workload flexibly. The successful candidate will work Monday to Friday, supporting a collaborative team dedicated to providing exceptional service in mental health and addictions care. Join a leading health organization committed to equity and diversity.

Qualifications

• Minimum High School Diploma or G.E.D. required.
• Graduate from a recognized office administration diploma program preferred.
• Previous healthcare experience is an asset.

Responsibilities

• Primary responsibilities include patient booking/scheduling and registration.
• Answer inquiries via phone/email and manage filing systems.
• Demonstrate customer service skills and manage appointments.

Skills

Time management

Analytical

Problem-solving

Interpersonal

Communication

Organization

Flexibility

Customer service

Data entry

Attention to detail

Education

High School Diploma or G.E.D.

Office administration diploma

Tools

MS Word

Job description

Click here to apply as an internal applicant.

Company: IWK Health

Req ID: 205560

Department/Program: Dartmouth Community Mental Health, Mental Health And Addictions

Location: Dartmouth

Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)

Start Date: July 2025

Union Status: NSGEU Off & Cler, Admin Professionals Bargaining Unit

Compensation: $23.3519 - $25.3918 /hour

Closing Date: July 08, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults, and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers, and learners at sites across Nova Scotia. We focus on training and mentorship opportunities, recognize talent, celebrate successes, and promote a collaborative environment in modern facilities or virtually from home.

We are committed to promoting an anti-racist environment and acknowledging the diverse communities we serve. Located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people, we strive to eliminate discrimination, build trust, acknowledge biases, and reduce barriers for Indigenous peoples, African Nova Scotians, persons of color, immigrants, persons with disabilities, and 2SLGBTQIA+ communities. We aim to be a safe and supportive space of equity and belonging in both our care and employment opportunities. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply.

The Opportunity

Reporting to the Clinical Manager, the Registration and Scheduling Clerk’s primary responsibilities include patient booking/scheduling and registration. Additional duties may involve answering inquiries via phone/email, preparing reports, maintaining filing systems, scanning and archiving, managing mail, demonstrating customer service skills, scheduling appointments, and managing supplies.

Hours of Work

Monday – Friday, with some evenings as required.

Your Qualifications

• Minimum High School Diploma or G.E.D. required.
• Graduate from a recognized office administration diploma program preferred.
• Previous experience in a healthcare setting is an asset.
• Accurate keyboarding and data entry skills required.
• Basic knowledge of email and MS Word required.
• Knowledge of office equipment required.
• Strong time management, analytical, and problem-solving skills required.
• Excellent organization, communication, and interpersonal skills required.
• Ability to prioritize workloads required.
• Self-motivated with initiative and minimal supervision required.
• Attention to quality, accuracy, and detail required.
• Ability to work well with others and in a team required.
• Flexibility to meet workload demands required.
• Discretion in handling confidential information required.
• Experience in patient scheduling preferred; experience with Community Wide Scheduling (CWS) is an asset.
• Competency in other languages is an asset.

Thank you for your interest in IWK Health.

Please note that only selected applicants will be contacted for interviews or testing. If invited, you may request accommodations for assessments.

This is an Admin Professionals bargaining unit position. Preference is given to bargaining unit employees. Successful applicants should clarify seniority, benefits, and vacation entitlements prior to accepting the position.

An offer of employment is conditional upon background checks and credential verification.

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.