Registration Clerk

Alliance for Arts and Culture; British Columbia; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading non-profit arts center in British Columbia seeks a part-time Registration Clerk to assist with customer service and program registrations. The ideal candidate will possess strong communication skills, customer service experience, and the ability to multitask in a busy environment. This role offers flexible hours with a focus on enhancing community engagement through the arts.

Qualifications

• Minimum of one year of customer service experience.
• Proficiency in additional languages is a strong asset.
• Current First Aid and CPR certification is an asset.

Responsibilities

• Provide first-rate customer service and assist with registration tasks.
• Utilize the ActiveNet registration software.
• Sell tickets and maintain client account information.

Skills

Customer Service

Communication

Critical Thinking

Microsoft Office

Education

Highschool diploma

Tools

Active Network registration software

Job description

Place des Arts is an established not-for-profit arts centre in Coquitlam. With a mission to inspire the artist in everyone, Place des Arts offers quality arts education programs in the visual and performing arts for all ages and abilities. The centre’s Artisan Shop and galleries support local emerging artists, and its annual program of events and performances make Place des Arts a cultural hub, drawing diverse members of the community together to
experience the arts.

Place des Arts seeks a highly motivated and capable team player to assist with registering and serving Place des Arts customers on a part-time basis. Regular shifts: Sunday 12:30-5:30pm, Monday 4:30-9:30pm, Tuesday 4:30-9:30pm. Shifts will change during the summer months.

GENERAL ACCOUNTABILITY
Reporting to the Manager, Client Services, the Registration Clerk is responsible for providing first-rate customer service and performing all tasks associated with registering and serving customers according to Place des Arts policy. Flexibility to work daytime, evening and weekend shifts is required. Hours per week will decrease during the
summer, as Place des Arts’ operating hours reduce in July and August.

Responsibilities:

SPECIFIC ACCOUNTABILITIES
• Perform all registration clerk tasks including but not limited to:
o Respond to in-person and telephone customer inquiries.
o Understand and utilize the ActiveNet registration software and enroll customers into Place des Arts
programs.
o Communicate program information and policy to customers.
o Maintain client account information (entering and updating contact information).
o Sell tickets for programs and events and items from the Artisan Shop and galleries.
o Prepare cash, Interac and Visa/MasterCard deposits.
o Open and close the building according to standard procedure.
o Assist with facility duties including liaising with cleaning and maintenance contractors, room
bookings and arranging room-set ups.
o Proofread program guides and program information on website.
o Understand emergency procedures and assist with emergency evacuation when required.
o Administer first-aid when required.
o Assist teachers with keys, relaying messages, rearranging students, and booking studios.
o Prepare refreshments for in-house meetings and events as required.
o Other duties assigned by the Manager, Client Services and/or Executive Director.

Qualifications:

QUALIFICATIONS, SKILLS AND EXPERIENCE
• Highschool diploma and a minimum of one year of customer service experience.
• Excellent verbal and written communication skills in English. Proficiency in additional languages
(e.g., Korean, Mandarin, Cantonese or Farsi) is a strong asset.
• Demonstrated ability to provide excellent customer service.
• Excellent critical thinking skills and the ability to handle multiple tasks in a busy environment.
• Proficiency Microsoft Office (Word, Excel, Outlook)
• Experience using Active Network registration software is an asset.
• Current First Aid and CPR certification is an asset.

REQUIREMENTS
• Police Information Check including a vulnerable sector screening.
• Ability to adjust regular schedule to cover shifts for weekend events and/or concerts.
• Ability to do physical work and lift 30 lbs.

How to Apply:

A cover letter, résumé and references are required and must be submitted by Sunday, July 13, by email to: [e-mail] , attention Tania Deisinger, Manager, Client Services. Place des Arts would like to thank all prospective applicants for their interest; however, only those selected for interviews will be contacted.
All employees are required to obtain and provide a Police Information Check with a vulnerable sector screening prior to commencing work.
Place des Arts welcomes applications from all qualified individuals. Successful applications will be scheduled for an initial phone interview. Short-listed candidates will be invited for a full in-person interview. The successful candidate will start on Monday August 11, 2025, and will undergo approximately 50 hours of in-person training prior to starting their regularly scheduled shifts.

Remuneration:

This is a part-time position (up to 19 hours/week) with a starting wage of $22.91/hour plus 4% vacation pay.

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To see more postings, see the full list at the right.

The BC Alliance for Arts + Culture is honoured to work on the traditional, unceded territories of the Coast Salish peoples of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaɬ (Tsleil-Waututh) Nations, and 240 other Indigenous communities across BC.