REGISTERED PHARMACY TECHNICIAN (ON-SITE) - BURNABY

Green Shield Canada (GSC); Burnaby; On-site; CAD 45,000 - 65,000; Full time

Job summary

Green Shield Canada (GSC) is seeking a Registered Pharmacy Technician for their online pharmacy. The role encompasses various responsibilities including overseeing pharmacy workflow, providing exceptional customer service, and ensuring compliance with the standards of the College of Pharmacists of BC. Candidates should possess accredited training and licensure, alongside strong communication and organizational skills to thrive in a patient-focused environment.

Qualifications

• Minimum 2 years of experience as a Registered Pharmacy Technician preferred.
• Demonstrated leadership and influence within a Pharmacy team.
• Ability to take a customer-first approach.

Responsibilities

• Oversee Pharmacy workflow and dispensary duties.
• Check prescriptions for accuracy and patient safety.
• Provide support in prescription packaging and compounding.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

Accredited training for Registered Pharmacy Technician in BC

Current Active College of Pharmacists of BC licensure

Tools

Kroll

Job description

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

As the Registered Pharmacy Technician (RPhT) atour online pharmacy, you play a pivotal role in customer service, patient care,and delivery of pharmacy services to our growing patient population. Yourresponsibilitiesinclude overseeing Pharmacy workflow dispensary duties aswell as owning key processes reporting and strategic initiatives. Your role iscrucial in maintaining a seamless workflow, meeting deadlines, and deliveringexceptional customer service. In all the duties you perform it is essential tocomply with all ethics and standards of practise of the College of Pharmacistsof BC for Registered Pharmacy Technicians and under the supervision of licensedPharmacists.

Key duties for this role would include:

• Support Rx dispensing workflow and volume using full Registered Pharmacy Technician scope of practice.
• Provide relief support/flex for all Registered Pharmacy Technician and Pharmacy Assistant roles, protecting operations against volume surges and absenteeism
• Own key processes and reporting.
• Own strategic initiatives in Digital Pharmacy aimed at growth, service implementation, and customer experience.

Customer Onboarding and Customer Experience:

• Enter and create profiles for new customers and patients using a variety of technologies.
• Transfer prescription profiles from previous customer pharmacies and enter them into the patient profile.
• Explain to customers how to fully experience all the services, offers, and conveniences offered by our pharmacy.
• Answer customer questions to the best of your ability and forward questions of a clinical nature to pharmacists.
• Complete tracking and reporting of customer interactions as defined and appropriate.

Prescription verification:

• Check both regularly filled, and strip packaged prescriptions to ensure accuracy and patient safety.
• Check all prescriptions according to the standard operating procedures of the pharmacy as well as the standards of practice of the College of Pharmacists of BC.
• Complete all documentation of verification activities and correctly record personal health information into PharmaNet.
• Recommend enhancements to standard operating procedures to improve patient safety and accuracy throughout the prescription workflow process.
• Participate in identifying, documenting, analyzing, and resolving medication incidents using Pharmapod. Communicate effectively with the team to analyze and resolve medication incidents.
• Train new and existing team members on appropriate prescription filling/packaging to ensure patient safety and accuracy.
• Shipping of prescriptions and other orders when called upon.

Prescription packaging and compounding:

• Compound prescriptions under the supervision of a pharmacist and according to all standard operating procedures of the pharmacy and standards of practice as outlined by the College of Pharmacists of BC.
• Ensure accuracy and patient safety of prescription packaging.
• Provide guidance and training of team members to ensure accuracy and patient safety of prescription packaging processes.

Additional scope of practice responsibilities:

• Receive and transcribe verbal prescriptions.
  

Additional Duties

• Complete additional duties as assigned by the Pharmacy Manager

WHO WE'RE LOOKING FOR

• Completion of accredited training for a Registered Pharmacy Technician in BC.

• Current and active College of Pharmacists of BC licensure as a Registered Pharmacy technician.
• Demonstrate readiness for higher-level responsibilities through consistent performance and leadership actions.
• Proven leadership and influence within a Pharmacy team.
• Ability to take a customer-first approach to all customer interactions.
• Minimum 2 years of experience as a Registered Pharmacy Technician in a community or hospital setting preferred.
  Strong Kroll user skills.
• Strong organizational and multitasking abilities.
• Ability to focus and perform duties with a high degree of accuracy.
• Excellent communication and customer service skills.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).