Registered Nurse - Teletriage – Health Link

Primary Care Alberta; Edmonton; Hybrid; CAD 61,000 - 84,000; Part time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Disability insurance

Job summary

Primary Care Alberta is seeking an experienced Registered Nurse for Health Link Teletriage. You will perform telephone triage, deliver health advice, and guide callers to appropriate care using clinical protocols and software.

The role emphasizes patient-centered communication and strong assessment skills in a high-volume setting. Qualifications include 3–5 years RN experience, CRNA registration/permit, and BCLS-HCP.

Qualifications

• 3–5 years of RN experience in clinical settings with high call volumes
• Proficient probing questions to support clinical decisions
• Active or eligible for CRNA registration and practice permit
• BCLS-HCP certification required

Responsibilities

• Provide telephone triage, health advice and information to callers across Alberta
• Assess, triage and counsel patients using clinical protocols and software
• Demonstrate patient-focused, compassionate care in a high-volume contact centre
• Collaborate with health professionals to route callers to appropriate care

Skills

Critical thinking

Probing skills

Independent assessment

Typing 35 WPM

Education

Nursing degree

Job description

Registered Nurse - Teletriage - Health Link

The Health Link Team has an opportunity for an energetic, passionate, and experienced Registered Nurse looking for a change in how care delivered where you will be utilizing your robust communication skills, extensive nursing knowledge and diverse work background. An essential part of this provincial health team, you will be responsible for providing telephone triage services, offering health advice and information to callers across Alberta. Health Link’s mission is to deliver care and reliable advice, connecting individuals to the appropriate care, provided by the right health care professional at the right location. Utilizing the clinical software, diverse databases and clinical protocols, you will evaluate, triage and counsel patients dealing with diverse and often intricate concerns. Leveraging your exceptional patient focus, clinical nursing expertise and assessment skills, you will deliver high-quality and precise health advice and information within a contact care setting. As the successful candidate, you will be applying your active listening, adept problem solving, and the ability to ask relevant questions to assist the caller. Your analytical and critical thinking abilities will be crucial in determining the best care for Albertans. You will thrive in an engaging environment helping a diverse range of patients in a respectful and sensitive manner.We offer a comprehensive benefits package designed to enhance the health and well-being of our employees and their family’s encompassing health, dental, vision, disability, and lifestyle considerations among many more other benefits.

Description:

As a Registered Nurse (RN), you will provide a wide variety of nursing services to patients, families, communities and populations, while taking necessary steps to ensure their safety and well-being. In your role, you will utilize nursing processes, through critical thinking, problem solving and decision making, as well as teach, counsel and advocate on behalf of patients and their families. You will play a leadership role in supporting an integrated and holistic approach to patient care, health promotion and maintenance. You will provide safe, quality patient and family centered care while reflecting the shared vision and values of PCA.PLEASE NOTE: Provisional Permit holders will be paid $40.76 to $55.79 per hour. Upon obtaining a full practice permit, the rate of pay will be adjusted to the applicable Registered Nurse rate in accordance with UNA Article 25.02(b)(i) or (ii), as applicable.

• Classification: Registered Nurse
• Union: United Nurses of Alberta
• Unit and Program: Health Link, Teletriage
• Multi-Site: At (UNA only)
• FTE: 0.67
• Posting End Date: 05-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 02-NOV-2026
• Length of Shift in weeks: 12
• Shifts per cycle: 38
• Days Off: As Per Rotation
• Minimum Salary: $44.56
• Maximum Salary: $60.98
• Vehicle Requirement: Not Applicable

• Classification: Registered Nurse
• Union: United Nurses of Alberta
• Unit and Program: Health Link, Teletriage
• Primary Location: Seventh Street Plaza
• Location Details: As Per Location
• Multi-Site: At (UNA only)
• FTE: 0.67
• Posting End Date: 05-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 02-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 38
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $44.56
• Maximum Salary: $60.98
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of an accredited nursing education program.Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA).Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP).

Additional Required Qualifications:

Qualified candidates will have a minimum of three (3-5 years) years recent experience as a registered nurse in a clinical setting, including experience in a variety of clinical areas that require high levels of independent and advanced assessment skills, strong critical thinking and excellent probing skills to extract pertinent information to support clinical decisions. They will also require recent experience working with diverse client populations and clinical issues including emergency, pediatrics, maternal/child, medical/ surgical and critical care. They will also have the ability to successfully deal with stress in a high call volume contact center and in addition, they will be able to work comfortably with a variety of computer databases. A minimum typing speed of 35 WPM is a must. Intermediate computer skills are also a requirement for this position.

Preferred Qualifications:

A Baccalaureate Degree in Nursing is preferred. Experience interacting with clients over the telephone is also preferred.

Create and manage profiles for future opportunities.