Regional Service Manager (MH)

Toromontmh; Vaughan; On-site; CAD 80,000 - 110,000; Full time

Job summary

Toromont Material Handling is seeking a Regional Service Manager to oversee service planning and execution, ensuring customer satisfaction and service operations profitability. Candidates should possess a relevant university degree and significant leadership experience, with skills in customer service, problem solving, and effective communication.

Benefits

Competitive total rewards including wages and benefits

Opportunities for flexible work schedules

Training and development opportunities

Qualifications

• 5 years of experience in a service leadership role.
• Knowledge of the lift truck market.
• Basic knowledge of mechanics.

Responsibilities

• Optimize customer satisfaction and service operation profitability.
• Provide direction and guidance to Branch Supervisors and Service Staff.
• Ensure a safe work environment and cleanliness of branches.

Skills

Customer service oriented

Problem solving

Interpersonal skills

Business acumen

Education

University degree in engineering or business administration

Tools

MSOffice software

Job description

Toromont Material Handling is looking for a Regional Service Manager to join their team. The Regional Service Manager is responsible for the execution of all activities related to service planning and execution. It includes H&S, service efficiencies, expense follow up and execution of business plan objectives and actions related to the business plan. Responsible of customer satisfaction for his region.

As Regional Service Manager , YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Reaches the profitability objectives for the service operations and completes customers’ orders according to the fixed delays, the configurations and the costs included in the customers’ contracts (internal and external)
• Optimizes customer satisfaction and service operation profitability of the service operations either in the field or in the shop
• Provide direction and guidance to Branch Supervisors and Service Staff.See that the techs get proper training on NPI
• Is responsible of the efficiency of the processes related to the service administration within his teams
• Ensures a safe environment to employees reporting to the incumbent and the cleanliness of the branches work place and building
• Involvement in Budget/ business plan and forecast exercises

Must-haves for this role:

• University degree in engineering or business administration or related experience and/or studies combined with 5 years’ experience in a service leadership role.
• Knowledge of MSOffice software and DBS.
• Business acumen, rigorous and efficient, and results oriented.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Ability to meet deadlines.
• Good knowledge of the lift truck market.
• Ability to solve problems and make decisions.
• Customer service oriented.
• Ability to prioritize and synthesize.
• Good interpersonal skills.
• Basic knowledge of mechanic

About Toromont Material Handling

Toromont Material Handling, a wholly owned subsidiary of Toromont Industries Ltd., sells, rents and provides after-sales service for the full range of Caterpillar, Mitsubishi, and Jungheinrich forklifts. We are also the authorized exclusive dealer for Kalmar lift trucks and container handlers, AUSA rough-terrain forklifts, Shuttlewagon Rail Car Movers and Hoppecke energy solutions. TMH also offers a full range of racking and storage products, and specialized floor cleaning equipment.