Regional Service Manager (MH)

Toromont Material Handling/ Manutention Toromont; Vaughan; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a leading company in the machinery manufacturing industry as a Regional Service Manager. You will oversee service operations, ensuring customer satisfaction and efficient service delivery. Applicants should possess a degree in engineering or business and demonstrate strong leadership and communication skills.

Benefits

Competitive total rewards including wages and benefits

Flexible work schedules

Opportunities for continuous learning and growth

Qualifications

• 5 years' experience in a service leadership role.
• Ability to work under pressure and manage multiple tasks.
• Knowledge of the lift truck market.

Responsibilities

• Reaches profitability objectives for service operations.
• Provide direction to Branch Supervisors and Service Staff.
• Ensures a safe environment for employees.

Skills

Good communication skills (written and verbal)

Business acumen

Customer service oriented

Problem-solving

Interpersonal skills

Education

University degree in engineering or business administration

Tools

MSOffice

DBS

Job description

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Description

Toromont Material Handling is looking for a Regional Service Manager to join their team. The Regional Service Manager is responsible for the execution of all activities related to service planning and execution. It includes H&S, service efficiencies, expense follow up and execution of business plan objectives and actions related to the business plan. Responsible of customer satisfaction for his region.

Job Details

Description

Toromont Material Handling is looking for a Regional Service Manager to join their team. The Regional Service Manager is responsible for the execution of all activities related to service planning and execution. It includes H&S, service efficiencies, expense follow up and execution of business plan objectives and actions related to the business plan. Responsible of customer satisfaction for his region.

As Regional Service Manager , YOU Will Experience

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
  
  

In a Typical Day, YOU Will

• Reaches the profitability objectives for the service operations and completes customers’ orders according to the fixed delays, the configurations and the costs included in the customers’ contracts (internal and external)
• Optimizes customer satisfaction and service operation profitability of the service operations either in the field or in the shop
• Provide direction and guidance to Branch Supervisors and Service Staff.See that the techs get proper training on NPI
• Is responsible of the efficiency of the processes related to the service administration within his teams
• Ensures a safe environment to employees reporting to the incumbent and the cleanliness of the branches work place and building
• Involvement in Budget/ business plan and forecast exercises
  
  

Must-haves For This Role

• University degree in engineering or business administration or related experience and/or studies combined with 5 years’ experience in a service leadership role.
• Good communication skills (written an verbal).
• Knowledge of MSOffice software and DBS.
• Business acumen, rigorous and efficient, and results oriented.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Ability to meet deadlines.
• Good knowledge of the lift truck market.
• Ability to solve problems and make decisions.
• Customer service oriented.
• Ability to prioritize and synthesize.
• Good interpersonal skills.
• Basic knowledge of mechanic
  
  

About Toromont Material Handling

Toromont Material Handling, a wholly owned subsidiary of Toromont Industries Ltd., sells, rents and provides after-sales service for the full range of Caterpillar, Mitsubishi, and Jungheinrich forklifts. We are also the authorized exclusive dealer for Kalmar lift trucks and container handlers, AUSA rough-terrain forklifts, Shuttlewagon Rail Car Movers and Hoppecke energy solutions. TMH also offers a full range of racking and storage products, and specialized floor cleaning equipment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Machinery Manufacturing

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