Regional Sales Director - Majors

Pager; Toronto; Hybrid; CAD 120,000 - 165,000; Full time

Job summary

PagerDuty is seeking a Regional Sales Director to lead their Majors Sales team in Toronto. The ideal candidate will have significant experience in managing sales teams and account portfolios, driving growth through effective strategies while ensuring customer engagement in a flexible and innovative work culture. This leadership role offers competitive compensation with opportunities for bonuses and flexibility in a hybrid working environment.

Benefits

Comprehensive benefits package

Company equity

Generous paid vacation time

Paid volunteer time off

Mental wellness programs

Qualifications

• 5+ years of quota-carrying field experience in software/SaaS sales.
• 3+ years of leading sales teams handling extensive account portfolios.
• Proven ability to coach on territory management.

Responsibilities

• Lead and mentor a team of Majors AEs across 30-50 accounts.
• Develop scalable sales strategies for account expansion.
• Oversee revenue growth through strategic initiatives.

Skills

Sales Management

Account Management

Team Leadership

Strategic Growth

Job description

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty seeks a strategic and results-driven Regional Sales Director to lead our Majors Sales team. Reporting to the RVP Sales, you will guide Account Executives who each manage extensive portfolios of 30-50 accounts, requiring a sophisticated balance of efficient territory management and strategic growth initiatives across existing and prospective customers.

As Regional Director, you will be responsible for building and enabling a high-performing team of Majors AEs who must excel at portfolio management and new business development. You'll oversee revenue growth through a balanced approach of strategic account expansion and new logo acquisition while ensuring your team maintains high customer engagement across their broader account bases. The ideal candidate will have a proven track record of building and scaling sales teams that can effectively manage larger account portfolios while driving consistent growth across both existing and new business.

At PagerDuty, we recognize that our greatest asset is our team. Our sales leadership team is committed to building the best salesforce and creating an environment where Majors AEs feel valued, supported, and empowered to manage their extensive portfolios efficiently while delivering exceptional customer experiences.

Key Responsibilities:

Leadership & Development:

• Lead and mentor a team of Majors AEs who must balance attention across 30-50 accounts each, ensuring effective territory management while maximizing growth opportunities.
• Coach AEs on efficient portfolio management techniques while maintaining high-quality customer engagement across their extensive account bases.
• Support AEs in developing scalable account plans to identify and capitalize on the highest-value opportunities within their territories.
• Develop comprehensive sales strategies that enable effective coverage and growth across larger account portfolios.
• Guide AEs in building efficient prospecting and account management approaches that effectively leverage marketing, alliances, and BDR programs across their extensive territories.
• Establish frameworks for AEs to prioritize and manage their 30-50 account portfolios while maintaining appropriate engagement levels and growth momentum.

Operational Excellence:

• Implement scalable sales methodologies and processes that work effectively across larger account portfolios.
• Create structured approaches for pipeline management that enable AEs to maintain momentum across numerous opportunities simultaneously.
• Develop metrics and tracking systems that accurately measure both portfolio health and individual opportunity progress.

Basic Qualifications:

• 5+ years of quota-carrying field experience in software/SaaS sales, with demonstrated success in managing larger territories
• 3+ years of leading sales teams handling extensive account portfolios
• Proven ability to coach AEs on efficient territory management and portfolio prioritization
• Track record of accurately forecasting across diverse, high-volume opportunity pipelines

Preferred Qualifications:

• Experience leading teams using sales methodologies adapted for larger portfolio management
• Demonstrated success in building teams that consistently exceed targets while managing extensive territories
• Strong background in developing efficient territory management strategies
• Experience coaching teams on balancing customer engagement across more extensive account portfolios

This role offers the opportunity to shape PagerDuty's Majors sales organization. The ideal leader will build a team that excels at managing larger territories while driving consistent growth through existing account expansion and new logo acquisition. The ideal leader will bring expertise in creating scalable processes that enable AEs to manage their extensive portfolios effectively while maintaining high customer engagement and sales productivity.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into either our Atlanta or Toronto office one time per week, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 119,000 - 182,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

The base salary range for this position is 120,000 - 165,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, wecannot employ candidates residing in:

Location restrictions:
Australia:Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada:Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .

Your package may include:

• Comprehensive benefits package from day one
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [e-mail] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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