Regional Manager

Gestion Zagora; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Gestion Zagora in Toronto is seeking a Regional Manager to oversee operations and financial performance of a residential property portfolio. You will supervise property managers, optimize operations, and ensure tenant satisfaction while collaborating with senior management and related teams.

The role emphasizes leadership, budgeting, and strong knowledge of Ontario housing regulations, with travel between properties and a focus on operational excellence.

Qualifications

• College or university degree in Property Management, Business Administration, Management, or a related field.
• 5+ years of experience in property management, ideally within a multi-property residential portfolio.
• Experience supervising teams and managing a real estate portfolio.
• Strong knowledge of property operations and residential property management in Ontario.
• Experience with budgeting and financial performance analysis.
• Excellent leadership, communication, and problem-solving skills.
• Strong decision-making abilities and the ability to handle complex situations.
• Excellent organizational skills and ability to manage multiple priorities.
• Strong customer service orientation and ability to manage tenant-related situations.
• Proficiency in Microsoft Office and property management software.
• Self-motivated, professional, proactive, and accountable.
• Excellent English proficiency; French is an asset.
• Valid driver's license and availability to travel regular between properties.

Responsibilities

• Oversee day-to-day operations of a portfolio of residential properties in the Toronto area.
• Ensure the operational and financial performance of assigned properties.
• Supervise, coach, and support Property Managers and on-site teams.
• Establish operational objectives and monitor KPIs.
• Conduct regular property visits to assess building condition and standards.
• Ensure management standards are consistently maintained.
• Oversee tenant relationships and intervene in complex situations.
• Collaborate with Leasing to optimize occupancy and renewals.
• Oversee maintenance activities, repairs, and property improvements.
• Manage relationships with vendors, contractors, and external partners.
• Participate in budgeting and monitoring of property budgets.
• Analyze revenue, expenses, and financial performance indicators.
• Identify opportunities for operational improvements and cost reductions.
• Oversee renovation and major maintenance projects.
• Ensure compliance with Ontario laws and regulations.
• Identify operational challenges and implement corrective actions.
• Participate in recruitment, onboarding, and development of team members.
• Promote collaboration, accountability, and operational excellence.

Skills

Property management

Leadership

Budgeting

Operations management

Tenant relations

Vendor management

Communication

Problem-solving

Decision making

Organizational skills

English proficiency

Travel readiness

Education

College or university degree in Property Management / related field

Tools

Property management software

Microsoft Office

Job description

Position Summary

Gestion Zagora is a young and dynamic company specializing in property management. For over five years, the company has owned and managed a diverse portfolio of residential properties across multiple Canadian markets.

As part of our continued growth, we are seeking a Regional Manager to oversee the operations and performance of our property portfolio in the Toronto area.

The Regional Manager will play a key role in supervising teams, optimizing operations, ensuring tenant satisfaction, and driving the financial performance of the assigned properties. This position will work closely with senior management and the Property Management, Leasing, Maintenance, and Accounting teams.

Key Responsibilities

• Oversee the day-to-day operations of a portfolio of residential properties in the Toronto area.
• Ensure the operational and financial performance of assigned properties.
• Supervise, coach, and support Property Managers and on-site teams.
• Establish operational objectives and monitor key performance indicators.
• Conduct regular property visits to assess building condition, performance, and operational standards.
• Ensure Gestion Zagora's standards for service, maintenance, and property management are consistently maintained.
• Oversee tenant relationships and intervene in complex or escalated situations.
• Collaborate with the Leasing team to optimize occupancy rates and lease renewals.
• Oversee maintenance activities, repairs, and property improvement projects.
• Manage relationships with vendors, contractors, and external partners.
• Participate in the preparation and monitoring of property budgets.
• Analyze revenue, expenses, accounts receivable, and other financial performance indicators.
• Identify opportunities for operational improvements, cost reductions, and value creation.
• Oversee renovation and major maintenance projects.
• Ensure compliance with applicable Ontario laws and property management regulations.
• Identify operational challenges and implement corrective action plans.
• Participate in the recruitment, onboarding, and development of property management team members.
• Promote a culture of collaboration, accountability, and operational excellence.
• Perform other related duties as required by management.

Qualifications & Skills

• College or university degree in Property Management, Business Administration, Management, or a related field.
• 5+ years of experience in property management, ideally within a multi-property residential portfolio.
• Experience supervising teams and managing a real estate portfolio.
• Strong knowledge of property operations and residential property management in Ontario.
• Experience with budgeting and financial performance analysis.
• Excellent leadership, communication, and problem-solving skills.
• Strong decision-making abilities and the ability to handle complex situations.
• Excellent organizational skills and ability to manage multiple priorities.
• Strong customer service orientation and ability to manage tenant-related situations.
• Proficiency in Microsoft Office and property management software.
• Self-motivated, professional, proactive, and accountable.
• Excellent English proficiency; French is an asset.
• Valid driver's license and availability to travel regular between properties.

What We Offer

• An opportunity to play a strategic role within a growing real estate company.
• Responsibility for a diverse residential property portfolio in the Toronto area.
• A dynamic, entrepreneurial, and collaborative work environment.
• Direct collaboration with senior management.
• Opportunities for professional development and career advancement.
• Competitive compensation based on experience.