Regional Manager

Healthcare of Ontario Pension Plan Trust Fund Company; Toronto; On-site; CAD 86,000 - 131,000; Full time

Benefits offered by this job

Pension plan

Health and dental benefits

Post-retirement benefits 50% subsidy

Wellness programs

Meaningful work

Job summary

Healthcare of Ontario Pension Plan (HOOPP) is seeking a Regional Services Education and Compliance Coordinator to serve as the primary contact for a block of participating employers across Ontario. You will train, advise, and support employers and their employees on HOOPP rules, compliance, and plan administration, while building strong relationships and delivering high-touch education.

The role requires interpreting pension concepts, presenting information clearly, and traveling within the

Qualifications

• Minimum 5 years' experience with pension plans, preferably defined benefit multi‑employer plans.
• Solid understanding of pension regulatory concepts.
• Experience assessing and managing compliance outcomes is an asset.
• Ability to deliver presentations in diverse settings and respond to questions.
• Superior client service and relationship management skills.
• Outstanding interpersonal skills, judgment, and professionalism.
• Excellent verbal communication skills; explain HOOPP and other pension terminology in plain language.
• Good written communication and organizational skills.
• Fluency in spoken and written French.
• Valid driver's licence required.

Responsibilities

• Serve as the Plan’s primary contact with a block of participating employers.
• Maintain regular meetings (virtual and in-person) to understand employer needs.
• Deliver HOOPP education and training on plan value and administration.
• Ensure employers understand responsibilities and compliance requirements.
• Monitor and verify employer compliance with the Plan and legislation.
• Develop plans to correct non-compliance.
• Resolve administrative issues with employers and cross-functional teams.
• Provide guidance on pension impacts during restructures.
• Collect and report feedback from employers and employees.
• Deliver tailored presentations for members and employers across the province.

Skills

Pension plans

Regulatory concepts

Compliance management

Public speaking

Client service

Interpersonal skills

Verbal communication

Written communication

French fluency

Self-motivated

Driver's license

Job description

Why you’ll love working here:

• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account)
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary

As a member of the Regional Services team, reporting to the Director, Regional Services, this position is accountable for providing a range of education; acting as a relationship manager, providing training and support to a block of participating employers and their employees to meet client needs and promote HOOPP’s values and initiatives. The individual in this role needs to be able to understand, communicate and enforce compliance rules and regulations and how they pertain to HOOPP administration. This role will occasionally require work and travel outside of normal business hours, with evening and/or weekend activities, as well as travel across the province.

What you will do

• Serves as the Plan’s primary contact with a block of participating employers, including developing and maintaining a positive working relationship with each assigned employer through regular meetings (virtual and in-person).
• Ongoing and consistent contact with employers to understand their needs pertaining to HOOPP and to provide value‑added services and education to them and their employees; delivering HOOPP’s corporate and other key messages; delivering education and training on the value of the Plan, employer responsibilities, and administrative processes.
• Ensure the Employers are aware of and understand their responsibilities as a partner in the administration of the plan for their employees, including providing administrative training via initial orientation, refreshers, and topic‑specific reviews; monitor and verify that employers meet the requirements of the Plan and governing legislation (e.g., PBA, ITA).
• Develop and implement plans to correct instances where non‑compliance is occurring.
• Resolve any administrative issues HOOPP may be having with the employer and work collaboratively with the employer and across other functional areas of HOOPP to resolve them.
• Providing guidance regarding the potential pension impacts on their organization and employees of any restructuring (amalgamations, group transfers, acquisitions, and divestments, etc.).
• Collect and report on feedback from employers and their employees about HOOPP itself and on their successes and/or challenges in healthcare environment.
• Responsible for providing education about the Plan for clients and other stakeholders through high touch proactive interactions: presentations about their role and obligations in administration of the plan, and resources to support their administration; education and training on the value and features of the HOOPP Plan for both employers and members, supporting the employer’s ability to attract and retain talent making them an employer of choice; educational presentations for members on the features of the plan and the use of member‑facing tools, and to understand the service they will receive from HOOPP during significant life events; tailor these presentations to the specific needs of the employer and member audience; individual member meetings (one‑on‑ones) to provide education and guidance assisting members in understanding how their decision impacts their pension benefit; regional seminars for HOOPP members, virtually and in‑person, across the province to support them in understanding the value of the HOOPP Plan and the benefit they receive from their employers.

What you bring

• Minimum 5 years’ experience with pension plans, preferably defined benefit multi‑employer plans
• Solid understanding of pension regulatory concepts
• Previous experience assessing and managing compliance outcomes is an asset
• Demonstrated ability to deliver presentations in a variety of settings and to respond to questions
• Superior client service and relationship management skills
• Outstanding interpersonal skills, judgment, and professionalism
• Excellent verbal communication skills, including the ability to explain HOOPP and other pension terminology and concepts in plain language
• Good written communication and organizational skills
• Fluency in spoken and written French
• Self‑motivated
• Valid driver’s licence is required

The expected annual base salary range for this role is: $86,000 - $131,000 CAD. The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered. This role is eligible to participate in discretionary incentive plan(s), subject to the terms and conditions of the applicable incentive plan text.

About HOOPP

Founded in 1960 by the Ontario Hospital Association, the Healthcare of Ontario Pension Plan (HOOPP) is one of Canada’s strongest and most stable defined benefit pension plans. For over 65 years, HOOPP has delivered on its pension promise to Ontario’s healthcare workers, now serving more than 504,000 members and 870 employers across the province. With offices in Toronto and London, HOOPP manages a global, diversified multi‑asset portfolio. One of Canada’s Maple 8 pension plans, HOOPP oversees $132billion in assets and remains fully funded, supported by strong risk‑adjusted returns, stable contribution rates for more than 20 years and independent governance. Our strength is powered by our people who bring HOOPP’s mission, vision and values to life and play a crucial role in helping us succeed. We are a purpose‑driven organization committed to building an equitable, diverse and inclusive workplace where different perspectives drive better outcomes. We look for talented, forward‑thinking individuals who want their work to have real impact on the lives of others. We believe an equitable, diverse and inclusive (EDI) workplace is integral to cultivating a positive culture. We integrate fair and inclusive practices into our programs and processes, creating equal opportunity and establishing a consistent employee experience across our organization.

If you need accommodation at any point in our recruitment process, please advise your recruiter or email us [e-mail] we will be happy to consult with you so that arrangements can be made for reasonable accommodation.