Regional Manager

Hallcon; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Hallcon is seeking an Operations Manager to coordinate daily field operations and ensure safe, timely transportation services. You will oversee staffing, scheduling, and driver support across locations, driving service quality and operational efficiency.

You will lead site supervisors and drivers, hire and train staff, monitor performance, and maintain open communication with field leadership. The role requires travel up to 75% regionally and a strong safety mindset.

Qualifications

• Exceptional communication and relationship-building skills.
• Strong organizational and time management abilities.
• Customer-focused with a passion for service excellence.
• Professional, ethical, and accountable leadership style.

Responsibilities

• Oversee daily operations across assigned locations to ensure safe, timely, and dependable transportation service.
• Ensure locations are appropriately staffed and scheduled to maximize vehicle utilization, service coverage, and customer satisfaction seven days per week.
• Maintain adequate relief-driver coverage and ensure road and yard assignments support operational demand and required employee time off.
• Provide direct road or yard driving support when necessary to maintain service continuity, subject to licensing and qualification requirements.
• Partner with Field Operations and other internal teams to resolve service issues and support regional business needs.
• Lead, coach, and hold accountable Site Supervisors, Location Supervisors and Drivers.
• Hire, onboard, and train employees in job responsibilities, company policies, safety expectations, and customer service standards.

Skills

Leadership

Communication

Time management

Customer service

Decision making

Relationship-building

Education

High School diploma or G.E.D.

2 years Management experience in transportation, logistics or similar industry

Job description

The Company

Hallcon is a transportation and related infrastructure services company that serves clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation networks and more.Hallcon provides essential services spanning multi-modal operations, integrated command centers, electric vehicle (EV) infrastructure, technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance.

Role Overview

Responsible for the daily coordination of field operational issues to ensure safe and timely transportation service to our customers.

Key Responsibilities

• Oversee daily operations across assigned locations to ensure safe, timely, and dependable transportation service.


• Ensure locations are appropriately staffed and scheduled to maximize vehicle utilization, service coverage, and customer satisfaction seven days per week.


• Maintain adequate relief-driver coverage and ensure road and yard assignments support operational demand and required employee time off.


• Provide direct road or yard driving support when necessary to maintain service continuity, subject to applicable licensing and qualification requirements.


• Partner with Field Operations and other internal teams to resolve service issues and support regional business needs.


• Lead, coach, and hold accountable Site Supervisors, Location Supervisors and Drivers.


• Hire, onboard, and train employees in job responsibilities, company policies, safety expectations, and customer service standards.


• Monitor performance and provide timely coaching, counseling, recognition, and corrective action in a fair and consistent manner.


• Maintain open communication with employees and regularly meet with supervisors and drivers regarding service, safety, and operational priorities.


• Ensure employee records, payroll-related documents, and other required personnel paperwork are submitted accurately and on time.


• Champion the company’s safety culture and support safety goals through audits, staffing practices, training, vehicle readiness, and consistent follow-through.


• Ensure required safety training is completed on time and reinforce safe work practices across all assigned locations.


• Ensure accidents and injuries are reported immediately and that the Manager’s First Report of Accident is completed and submitted within 24 hours.


• Coordinate required documentation for workers’ compensation claims and other incident-related processes.


• Conduct operational and safety audits and address identified gaps through corrective action and follow-up.


• Ensure vehicles are clean, safe, and maintained in accordance with company policies and customer expectations.


• Audit monthly inspection logs completed by local operations personnel and conduct periodic physical vehicle inspections.


• Complete required semi-annual vehicle inspections within established timelines.


• Communicate with the Fleet Department regarding maintenance concerns, repair priorities, policies, and procedures.


• Coordinate vehicle repairs in partnership with Fleet, balancing safety, service needs, cost, and operational impact.


• Build and maintain strong working relationships with customer field leadership, including superintendents, trainmasters, safety officers, and other key contacts.


• Provide timely communication regarding staffing, safety, service performance, incidents, and corrective actions.


• Represent Hallcon professionally and respond to customer concerns with urgency, sound judgment, and accountability.

Qualifications

• High School diploma or G.E.D.


• 2 years Management experience in transportation, logistics or similar industry.


• Knowledge of Employment Law


• Have a clear understanding of the English language


• Ability to safely operate a motor vehicle


• Valid Drivers License with no more than 2 moving violations within the last 3 years, no alcohol / drug related convictions within the last 3 years, no careless/reckless driving conviction with the last 3 years.


• Clean Controlled Substance Screen


• Must be at least 21 years of age


• Working knowledge of computer applications, spreadsheets, word processing preferred


• Must be willing to travel regionally up to 75% of the time

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 70 lbs. to change a tire


• Ability to bend to inspect the undercarriage of a vehicle and/or the tires


• Ability to climb in and out of vehicles

Hallcon Crew Transportation is a 24 hour, 7 days a week operation. Employees may be scheduled to work weekends, holidays and overtime as need to ensure that our clientele receives the highest level of service. This position works on an on-call basis.

What Makes You Successful

• Safety-first mindset with an unwavering commitment to compliance


• Exceptional communication and relationship-building skills


• Strong organizational and time management abilities


• Customer-focused with a passion for service excellence


• Professional, ethical, and accountable leadership style


• Sound judgment and confident decision-making in fast-paced environments


• Dedicated to developing people and driving operational results

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.
Hallcon is an equal opportunity employer and welcomes applications from all qualified individuals. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.