Regional GM, Operations & Growth — BC

Make-Space; North Saanich; On-site; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Discretionary bonuses

Benefits

Paid time off

Job summary

Make Space seeks a General Manager to oversee current and future operations across British Columbia. This role reports to the Director of Operations, Western Canada, and leads performance, growth, and customer experience while upholding company standards across locations.

The GM will travel regularly between sites, manage P&L, recruit and develop teams, implement SOPs, and collaborate with marketing, real estate, and development to drive growth and efficiency.

Qualifications

• 3-5+ years of experience in multi-site operations (self-storage, retail, real estate, or service-based industry preferred).
• 5+ years of managing teams, preferably in a team-based environment.
• Bachelor’s degree in Business Administration, Operations, or a related field preferred.
• Drivers License and Clean Abstract.
• Experience managing full P&L responsibility across multiple locations.
• Tech Savvy - daily use of O365, SharePoint, Outlook, Excel, MS Teams.

Responsibilities

• Oversee daily business operations for self-storage activities across British Columbia.
• Champion a customer-first culture across all locations.
• Develop, implement, and maintain SOPs and policies for operational consistency.
• Drive occupancy, revenue, and NOI performance across the portfolio.
• Full P&L accountability for all locations in the region.
• Create and monitor KPIs including occupancy, delinquency, and move-in/move-out trends.
• Deliver against budgets monthly, quarterly, and annually.
• Recommend and execute pricing and promotional strategies to meet revenue targets.
• Conduct regular site audits to ensure safety and service standards.
• Lead recruitment, training, coaching, and performance management across the region.
• Foster a high-performance team environment and collaboration with other teams.
• Support integration of acquired facilities and openings of new locations.
• Collaborate with marketing, real estate, and development teams to support growth.

Skills

Communication

Leadership

Strategic thinking

Analytical skills

Problem solving

Team motivation

Adaptability

Education

Bachelor’s degree in Business Administration or related field

Tools

O365

SharePoint

Outlook

Excel

MS Teams

Job description

Make Space seeks a General Manager to oversee current and future operations across British Columbia. This role reports to the Director of Operations, Western Canada, and leads performance, growth, and customer experience while upholding company standards across locations.

The GM will travel regularly between sites, manage P&L, recruit and develop teams, implement SOPs, and collaborate with marketing, real estate, and development to drive growth and efficiency.