Regional Director of Operations

Raines Company; Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Regional Director of Operations to oversee hotel portfolios, drive performance, and enhance guest experiences. The ideal candidate will have extensive experience in hotel management, strong financial acumen, and leadership skills. This role requires up to 100% travel and offers comprehensive benefits including medical, dental, and opportunities for career advancement.

Benefits

Medical/Dental/Vision benefits

401K

Generous PTO program

Opportunities for career advancement

Qualifications

• Five years of experience as General Manager or Area General Manager in hotels.
• Strong P&L accountability, fiscal management, budgeting, and forecasting skills.
• Experience opening and rebranding properties.

Responsibilities

• Manage financials of assigned hotels: P&L, Capex, Forecasting, Budgeting.
• Lead and develop management teams.
• Ensure QA compliance and approve action plans.

Skills

Leadership

Communication

Problem-Solving

Organizational

Multitasking

Education

Bachelor's degree in Business Administration

Master’s degree

Tools

Microsoft 365

Job description

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Raines Co. - Your Future is Now!

Ready to lead, inspire, and make a serious impact (while having a little fun along the way)? We’re on the hunt for a powerhouse

Raines Co. - Your Future is Now!

Ready to lead, inspire, and make a serious impact (while having a little fun along the way)? We’re on the hunt for a Regional Director of Operations to oversee a portfolio of hotels in the Dallas market, drive performance, and champion unforgettable guest experiences.

If you thrive in a fast-paced environment, can juggle a P&L while planning a renovation and mentoring GMs — all before your second cup of coffee — we want to meet you!

Join us and help shape the future of hospitality — one incredible stay at a time.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines maintains a family-oriented culture that values building relationships with our associates, partners, and communities.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and opportunities for career advancement within a winning culture recognized for rewarding excellence.

The role of the Regional Director of Operations involves analyzing and evaluating hotel operations to ensure standards are met and maintained. The Regional Director will have full financial responsibility for their assigned hotels.

Preferred Experience and Education

- Five years of experience as General Manager or Area General Manager in hotels
- Proven success leading teams across various hotel types including full service, lifestyle, and resorts
- Strong P&L accountability, fiscal management, budgeting, and forecasting skills
- Experience working with ownership groups, brand contacts, and management companies
- Experience opening and rebranding properties
- Crisis management and thorough record keeping
- Proficiency in Microsoft 365, brand systems, and hotel applications
- Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related field
- Master’s degree preferred

Travel: Up to 100% travel required. Must possess a valid driver’s license and be able to travel frequently, filling in as interim GMs with minimal notice.

Physical Requirements: Frequent sitting, standing, moving about facilities, handling objects, using computers, and occasionally lifting up to 50 pounds. Must communicate clearly and observe details closely.

Other Requirements: Fluent in English, excellent communication skills, basic math and budgeting skills, problem-solving, organizational, and multitasking abilities.

• Promote company policies and philosophies to team members and guests
• Manage financials of assigned hotels: P&L, Capex, Forecasting, Budgeting
• Ensure QA compliance and approve action plans
• Act as liaison between corporate, ownership, brand, and other departments
• Lead and develop management teams
• Develop and implement operational policies and systems
• Develop annual business plans with GMs
• Present Raines Co. culture, vision, and values effectively
• Proactively address issues and opportunities
• Manage multiple projects and prioritize tasks
• Ensure timely reporting and compliance
• Recruit, train, and support GMs
• Recommend staffing and HR actions
• Oversee development and monitoring of financial and operational plans
• Manage owner relationships and provide reports
• Recommend capital improvements
• Uphold brand and company standards
• Perform other duties as assigned

We conduct pre-employment background checks.

EEO/M/F/D/V