Regional Call Center Manager - Lead, Coach & Grow

NAPA Canada; Montreal West; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading auto parts distributor in Montreal West is seeking a manager to oversee a team and ensure excellent customer service while driving sales growth. You will be responsible for coaching, motivating staff, and collaborating with various stakeholders. Ideal candidates should have 5–7 years of experience in the B2B industry, strong leadership skills, and knowledge of the automotive aftermarket. This is an exciting opportunity to play a key role in a dynamic and friendly environment.

Qualifications

• 5–7 years of experience in the B2B industry or in-store operations.
• 3 years in a personnel management position responsible for financial performance.
• Knowledge of the automotive OR heavy vehicle aftermarket industry is an asset.

Responsibilities

• Provide excellent customer service and support sales growth.
• Promote a culture of respect and collaboration.
• Manage, coach and guide a team of call center agents.
• Work with store managers and district managers.
• Use reports to improve the customer experience.
• Meet district-level sales numbers.

Skills

Leadership skills

Communication skills

Organizational skills

Problem-solving skills

Education

College diploma in business administration

Tools

Microsoft Office Suite

Job description

A leading auto parts distributor in Montreal West is seeking a manager to oversee a team and ensure excellent customer service while driving sales growth. You will be responsible for coaching, motivating staff, and collaborating with various stakeholders. Ideal candidates should have 5–7 years of experience in the B2B industry, strong leadership skills, and knowledge of the automotive aftermarket. This is an exciting opportunity to play a key role in a dynamic and friendly environment.