Refining Sales Coordinator (Markham)

Umicore; Markham; On-site; CAD 27,276 - 38,848; Full time

Benefits offered by this job

Collaborative environment

Career development opportunities

Competitive salary and benefits

Job summary

Umicore seeks a dedicated individual to manage refining lot settlements and enhance customer communication as part of their team in Markham, Ontario. The role entails staff training, addressing customer complaints, and customs documentation preparation for efficient operations.

Ideal candidates possess a college diploma, advanced computer skills, and experience in sales or customer service, particularly in the jewellery or precious metals industry. The position offers a competitive hourly rate of $24.

Qualifications

• Experience in sales, marketing, or customer service.
• Experience in jewellery/precious metals industry is considered a strong asset.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Coordinate and manage the settlement of refining lots.
• Train staff on proper identification and documentation procedures.
• Prepare and authorize customs documentation for shipments.
• Review and validate new quotes for accuracy.
• Address and resolve customer complaints.

Skills

Excellent verbal and written communication skills in English

Advanced computer skills (Outlook, MS Office, SAP)

Attention to detail

Problem-solving skills

Organizational and analytical skills

Education

College diploma or equivalent in business administration, marketing or similar field

Job description

Umicore is a global materials and technology group focused on clean mobility and recycling. Reducing harmful vehicle emissions, giving new life to used metals, and powering the cars of the future are central to our work.

Umicore is an expert in developing products and processes based on precious metals such as gold, silver, and platinum. These materials enable our customers to make fine jewellery, coins, high‑purity glass, and industrial catalysts. We also enable the sustainable and responsible sourcing of these metals and provide closed‑loop recycling for our customers.

What You Will Be Doing

• Coordinate and manage the settlement of refining lots, contacting customers to resolve discrepancies and obtain missing documentation.
• Communicate technical details of incoming refining lots to current and prospective customers, including explanations of pricing structures, refining methods (metallics vs. sweeps), and counter purchase versus refining options.
• Train Refining Clerks and Customer Service staff on proper identification, combination, and treatment of refining lots, as well as accurate documentation procedures. Provide guidance to Security on processing incoming lots.
• Review and validate new quotes for accuracy; input and maintain pricing structures within SAP. Utilize Business Objects to generate targeted mailing lists, design and execute refining promotions, and analyze campaign results.
• Prepare and authorize customs documentation; coordinate domestic and international shipments, including cross‑border transactions with the United States.
• Communicate refining results to customers, review settlement options, provide market‑based quotations, and explain pricing components, deductions, and market fluctuations.
• Address and resolve customer complaints by reviewing assay results, providing technical explanations, offering solutions, and coordinating retesting when required.
• Conduct proactive sales outreach to secure refining lots, respond to quote requests, and educate customers on refining processes both administratively and technically.
• Audit incoming refining lot documentation for completeness and accuracy following processing by Security and Refining Clerks.
• Process settlements including Ready Stock, Custom Orders, or return metal orders; manage credit card transactions and settlement deductions for outstanding balances or metal obligations.
• Provide dedicated account management for key refining customers to ensure operational efficiency, accuracy, and high service standards.
• Perform additional duties as assigned.

Who We Are Looking For

• College diploma or equivalent in business administration, marketing or a similar field combined with previous experience in sales, marketing or customer service.
• Excellent verbal and written communication skills in English.
• Advanced computer skills (Outlook, MS Office, SAP, website design).
• Attention to detail.
• Experience in jewellery/precious metals industry is considered a strong asset.
• Problem‑solving skills.
• Organizational and analytical skills with the ability to multitask in a fast‑paced environment.

What We Offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of diverse backgrounds. As you would expect from a world‑leading organisation, we will also reward your contribution with a competitive salary and benefits. The hourly rate for this position is $24 an hour.