Rédacteur Technique Senior — Contenu Clair et Accessible

Genetec; Montreal (administrative region); On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Régime de rémunération attrayant

Formation forfaitaire remboursée

Bistro et café offerts

Job summary

Genetec is looking for a Content Developer to join the Unified Content Services team in Montreal. You will help create high-quality content that helps customers understand and use Genetec products, collaborating with developers, customer support, marketing, and training teams.

You will design content that enables customers to become self-sufficient, participate in UI reviews, and translate complex technical concepts into clear guides in both French and English.

Qualifications

• 5 years of experience in a similar role.
• Experience communicating complex technical information to diverse audiences (beginners to advanced).
• Ability to plan, prioritize, and deliver high-quality content.
• Comfortable communicating with a variety of stakeholders and subject matter experts.
• Knowledge of technical writing methods, trends, and technologies (structured authoring, single sourcing, reuse).
• Fluent in French and English, both written and spoken.

Responsibilities

• Collaborate with content creators across the organization to develop and document content guidelines.
• Design and create content (text and graphics) to help customers become self-sufficient and reduce support calls.
• Contribute to user interface reviews to improve product usability.
• Interact with developers, customer support, marketing, and training teams.
• Test software and interview developers to understand complex concepts.
• Gather and incorporate feedback from internal and external customers.

Skills

Content development

Technical writing

Cross-functional collaboration

Attention to detail

Communication with stakeholders

Bilingual (FR/EN)

Education

Bachelor's degree in Technical Writing / Computer Science / Computer Engineering

Tools

DITA/XML authoring

Video editing tools (Captivate, Camtasia)

Job description

Genetec is looking for a Content Developer to join the Unified Content Services team in Montreal. You will help create high-quality content that helps customers understand and use Genetec products, collaborating with developers, customer support, marketing, and training teams.

You will design content that enables customers to become self-sufficient, participate in UI reviews, and translate complex technical concepts into clear guides in both French and English.