Rédacteur technique/Rédactrice technique

LGS, an IBM Company; Ontario; Hybrid; CAD 67,000 - 102,000; Full time

Job summary

LGS, an IBM Company, is seeking a Technical Writer based in Ontario to support cybersecurity and IT practices. The role involves creating comprehensive documentation and collaborating with stakeholders to ensure high-quality deliverables. Candidates should have a bachelor's degree and proficiency in documentation tools, alongside strong communication and analytical skills.

Benefits

Access to IBM's intellectual capital and trainings

Group insurance and wellness package

Annual vacations and additional days off

Qualifications

• 2-5 years of experience in technical writing.
• Experience with cybersecurity and documentation.
• Ability to work independently and collaboratively.

Responsibilities

• Develop and maintain documentation for cybersecurity practices.
• Work with SMEs to create high-quality deliverables.
• Conduct analysis of processes for compliance and improvement.

Skills

Strong knowledge of cybersecurity frameworks

Proficiency in process documentation tools

Superior communication skills

Strong analytical skills

Education

Bachelor’s degree in computer science or related field

Tools

GRC tools

Job description

At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.

As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives. You will be at the heart of collaborative large-scale digital transformation projects in both the public and private sectors.

The IBM Client Innovation Centre Quebec (CIC), at LGS, employs professionals who collaborate on projects within technology practices, offering local and remote services. Our employees, regardless of their level of experience, are paired with a coach to support their professional growth. As part of IBM’s global network, we have offices in Montreal and Quebec City.

The Benefits Of Joining Our Team

• Learn every day: access IBM's intellectual capital and trainings on a diverse range of cutting-edge technologies.
• For your well-being: a group insurance bundle including telemedicine, a retirement savings plan with employer’s contribution, access to IBM shares at discounted rates, and a wellness package!
• To enjoy quality time: annual vacations, additional company days off and special life events leaves!
• To have fun with your colleagues: an active community and a social committee with regular activities to keep us all connected!

Job Description

• Location: Toronto or Montreal
• Start Date: As soon as possible – Two weeks from selection
• End Date: December 31, 2025
• Work mode: Hybrid (in-office presence required 3 days/week)

Functional accountabilities

• Develop, maintain and update comprehensive documentation for cybersecurity, IT and GRC practices. Gathering pertinent feedback from leads ensuring documentation is accurate, comprehensive and appropriate for its intended audience.
• Work closely with SMEs and stakeholders to collect information to create high-quality deliverables including process and procedure documentation, process workflows, policy & directive documentation, RACI’s, etc.
• Determine categories of information required to develop required deliverable. Work with SMEs to ask appropriate questions to solicit required information.
• Develop realistic plans and timelines for developing documentation that align with SMEs and program timelines. Manage deliverables to plan and escalate risks and issues to leadership for support.
• Conduct thorough analysis of existing processes and identify areas for improvement to enhance security and compliance.
• Apply principles of minimalism and leverage business language to ensure that process documentation is well understood by readers whose process and technical knowledge may range from limited to highly proficient.
• Standardize documentation types and support management of documents within central repository.
• Prepare detailed reports and presentations for senior management and stakeholders.
• Moderate the type of language to suit the purpose and audience.
• Proficiency in various documentation tools and formats.
• Experience with policy management and GRC tools.
• Ability to leverage AI tools, such as Microsoft Copilot, to enhance efficiency in document development.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Ability to handle multiple initiatives and deadlines with attention to detail and quality.
• Ability to learn new technologies and tools quickly and adapt to changing requirements.
• Actively identify and make recommendations for improvement in the documentation and review procedure and process.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Maintain a library of application documentation, cataloging it for internal and/or external use.

Requirements and qualifications

• Years of experience required: 2-5 years
• A bachelor’s degree in computer science, cybersecurity, technical writing, or related field, or equivalent work experience.
• Strong knowledge of cybersecurity frameworks and standards (e.g., NIST, ISO 27001).
• Proficiency in process documentation tools and software.
• Ability to work independently and as part of a team.
• Experience working within a knowledge management practice.
• Relevant experience defining business processes and controls around sensitive data and applications to ensure compliance with data protection regulations (e.g., PIPEDA, GDPR).
• Superior communication skills (written and verbal), with a keen eye for detail and the ability to bridge the language between technology and business.
• Strong analytical and problem-solving skills.
• Proven ability to quickly learn and understand complex topics.
• Previous experience writing documentation and procedural materials for multiple audiences.
• Self-motivated and capable of working with minimal supervision.
• Results-oriented with a proactive and methodical approach to problem solving.
• Able to multi-task and work under pressure against tight deadlines and changing priorities.
• Exceptional organization skills.

@IBMJOBS #ROD

Be yourself at LGS

LGS is committed to considering all qualified applicants without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status or other characteristics.

If you are not a Canadian permanent resident or citizen, please consult with your talent acquisition consultant as this role may require the use of technologies that are regulated by export sanctions.

AP-2001094

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Writing/Editing and Information Technology

• Industries

  IT Services and IT Consulting

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