Recruitment Specialist I

Canada; Toronto; Hybrid; CAD 52,000 - 78,000; Full time

Job summary

Teleperformance is a global leader in customer experience management, offering flexible on-site and work-at-home recruiting programs. We seek a Volume Hiring Recruiter to own end-to-end recruitment for our CORE team, partnering with managers to attract top talent and build a robust pipeline.

The ideal candidate has 1+ year of recruiting experience, excels in fast-paced, metrics-driven environments, and can manage multiple requisitions while maintaining strong candidate relationships.

Qualifications

• Must have at least 1 year of recruiting experience.
• Experience in high‑volume recruiting.
• Demonstrated skills in candidate sourcing, pipeline building, and relationship management.
• Proficient in navigating Applicant Tracking Systems (ATS), ideally Workday.
• Excellent computer skills and highly proficient in Google Workspace (Sheets, Docs, Meet, etc).

Responsibilities

• Full‑Cycle Recruiting: Manage end‑to‑end hiring for assigned roles from sourcing to closing.
• Stakeholder Partnership: Build relationships with hiring managers to define profiles and recruiting strategy.
• Proactive Sourcing: Develop strategies to build a strong pipeline of talent via LinkedIn, networks, and referrals.
• Interview & Coordination: Schedule and conduct interviews with managers and stakeholders.
• Role Calibration: Update position profiles based on calibration with Training and Operations.
• Systems & Data Management: Manage the candidate pipeline in Workday and keep data up to date.
• Offer & Onboarding: Extend offers and coordinate background checks.
• University Recruiting: Coordinate college/university recruiting initiatives and fairs.
• Employer Branding: Support employer branding and talent network development.

Skills

Recruiting experience

High-volume recruiting

Sourcing & pipeline

ATS (Workday)

Google Workspace

Tools

Workday

LinkedIn Recruiter

Referral programs

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About TP

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision‑making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

Reporting to the Recruiting Manager and Lead, the Volume Hiring Recruiter is responsible for owning the full-cycle recruitment process for our CORE team. You will act as a strategic partner to hiring managers and leadership to identify, attract, and hire top‑tier talent.

Your primary goal is to build a robust pipeline of high quality customer service to meet our current and future revenue goals. This role requires a proactive and strategic approach, leveraging advanced sourcing techniques and a deep understanding of the client industry and customer service landscape.

The ideal candidate is a highly professional, adaptable, and results‑driven individual with exceptional communication skills. You must be able to thrive in a fast‑paced, metrics‑driven environment, managing multiple high‑priority requisitions simultaneously.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Full‑Cycle Recruiting: Manage the end‑to‑end hiring process for all assigned roles, from sourcing and screening to offer negotiation and closing.
• Stakeholder Partnership: Build strong, consultative relationships with hiring managers and other departments to deeply understand their hiring needs, define ideal candidate profiles, and ensure alignment on recruiting strategy.
• Proactive Sourcing: Develop and execute innovative sourcing strategies to build a strong pipeline of passive and active talent, utilizing tools like LinkedIn Recruiter, industry networks, and referral programs.
• Interview & Coordination: Conduct, coordinate, and schedule video call or in‑person interviews for candidates with hiring managers, operations leaders, and other stakeholders.
• Role Calibration: Assist in updating and revisiting position profiles based on calibration with Training, Operations, and the changing needs of the business.
• Systems & Data Management: Manage the applicant pipeline in Workday. Perform all necessary administrative duties and record‑keeping to ensure all candidate data and information is accurate and up‑to‑date.
• Offer & Onboarding: Facilitate the pre‑boarding process, including extending offer letters, managing negotiations, and initiating and monitoring background checks.
• University Recruiting: Coordinate and implement college/university recruiting initiatives, including attending virtual and in‑person career fairs.
• Employer Branding & Networking: Aid public relations in establishing a recognizable "Great Place to Work" reputation. Attend local professional meetings and membership development events to represent the company and build our talent network.

Required Skills

• Must have at least 1 year of recruiting experience.
• Experience in high‑volume recruiting.
• Demonstrated skills in candidate sourcing, pipeline building, and relationship management.
• Proficient in navigating Applicant Tracking Systems (ATS), ideally Workday.
• Excellent computer skills and highly proficient in Google Workspace (Sheets, Docs, Meet, etc