Recruitment Specialist

TP; Toronto; Vor Ort; CAD 50.000 - 63.000; Vollzeit

Benefits dieser Stelle

Great Place to Work reputation

Career growth opportunities

Zusammenfassung

TP is a global leader in client experience management and contact center outsourcing. They are hiring a Volume Hiring Recruiter in Toronto to own the full-cycle recruitment process for the CORE team, partnering with hiring managers to attract top talent and build a robust pipeline for customer service roles that meet revenue goals.

You will thrive in a fast-paced, metrics-driven environment, utilizing advanced sourcing techniques and Workday, while coordinating university recruiting and ensuring

Qualifikationen

• Must have at least 1 year of recruiting experience.
• Candidate sourcing, pipeline building, and relationship management.
• Proficient with ATS, ideally Workday.
• Excellent computer skills; proficient in Google Workspace.
• Strong attention to detail and record keeping.
• Excellent written and verbal communication skills.
• Interpersonal and coaching skills with cross-department collaboration.
• Ability to work independently in a fast-paced environment.
• Maintain confidentiality in recruiting/human resources work.
• Knowledge of employment laws and practices.
• Flexible in work hours to meet deadlines.

Aufgaben

• Full-cycle recruitment for the CORE team: sourcing, screening, offers and closing.
• Build consultative relationships with hiring managers to define profiles and strategy.
• Develop proactive sourcing strategies using LinkedIn Recruiter, networks, and referrals.
• Coordinate and schedule video or in-person interviews with stakeholders.
• Update position profiles based on calibration with Training and Operations.
• Manage the applicant pipeline in Workday and ensure data accuracy.
• Facilitate pre-boarding, offers, negotiations, and background checks.
• Coordinate university recruiting and attend virtual/in-person career fairs.
• Support employer branding and networking to build a strong talent network.

Kenntnisse

Recruiting experience

Candidate sourcing

Workday ATS

Google Workspace

Attention to detail

Communication skills

Team collaboration

Independent work

Discretion and confidentiality

Employment laws knowledge

Jobbeschreibung

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

Reporting to the Recruiting Manager and Lead, the Volume Hiring Recruiter is responsible for owning the full-cycle recruitment process for our CORE team. You will act as a strategic partner to hiring managers and leadership to identify, attract, and hire top-tier talent.

Your primary goal is to build a robust pipeline of high quality customer service to meet our current and future revenue goals. This role requires a proactive and strategic approach, leveraging advanced sourcing techniques and a deep understanding of the client industry and customer service landscape.

The ideal candidate is a highly professional, adaptable, and results-driven individual with exceptional communication skills. You must be able to thrive in a fast-paced, metrics-driven environment, managing multiple high-priority requisitions simultaneously.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Full-Cycle Recruiting: Manage the end-to-end hiring process for all assigned roles, from sourcing and screening to offer negotiation and closing.
• Stakeholder Partnership: Build strong, consultative relationships with hiring managers and other departments to deeply understand their hiring needs, define ideal candidate profiles, and ensure alignment on recruiting strategy.
• Proactive Sourcing: Develop and execute innovative sourcing strategies to build a strong pipeline of passive and active talent, utilizing tools like LinkedIn Recruiter, industry networks, and referral programs.
• Interview & Coordination: Conduct, coordinate, and schedule video call or in-person interviews for candidates with hiring managers, operations leaders, and other stakeholders.
• Role Calibration: Assist in updating and revisiting position profiles based on calibration with Training, Operations, and the changing needs of the business.
• Systems & Data Management: Manage the applicant pipeline in Workday. Perform all necessary administrative duties and record-keeping to ensure all candidate data and information is accurate and up-to-date.
• Offer & Onboarding: Facilitate the pre-boarding process, including extending offer letters, managing negotiations, and initiating and monitoring background checks.
• University Recruiting: Coordinate and implement college/university recruiting initiatives, including attending virtual and in-person career fairs.
• Employer Branding & Networking: Aid public relations in establishing a recognizable "Great Place to Work" reputation. Attend local professional meetings and membership development events to represent the company and build our talent network.

Required Skills

• Must have at least 1 year of recruiting experience.
• Demonstrated skills in candidate sourcing, pipeline building, and relationship management.
• Proficient in navigating Applicant Tracking Systems (ATS), ideally Workday.
• Excellent computer skills and highly proficient in Google Workspace (Sheets, Docs, Meet, etc.).
• Strong attention to detail, especially in database management and record keeping.
• Excellent written and verbal communication skills.
• Excellent interpersonal and coaching skills with the ability to work with various departments and foster teamwork.
• Ability to work independently and thrive in a fast-paced environment.
• Ability to identify and resolve problems in a timely manner.
• Ability to maintain the highly confidential nature of recruiting/human resources work.
• General knowledge of various employment laws and practices.
• Flexibility in work hours as required to meet the demands of a recruiting deadline.

BEST Skills

• Process Excellence
• Communication
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Data Literacy
• $55k CAD annually

Schedule

• Full-time, Monday to Friday, 9-hour shifts (9:00 AM – 6:00 PM).
• On-site setup, requiring 5 days on-site per week.

Location

• Candidates are advised to be within travel distance from our primary location: Yonge- Eglinton (75 Eglinton Ave E Toronto, ON M4P 3A4)

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence(“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.