Recreation Operations & Process Improvement Lead

Municipality of Leamington

Leamington

On-site

CAD 87,000 - 102,000

Full time

2 days ago

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Job summary

Municipality of Leamington is seeking a Supervisor of Business Process and Operations to modernize Recreation Services’ operations and performance measurement. You will lead process improvements, collaborate with IT on technology deployments, and support data-informed decisions for budgeting and service delivery.

You will oversee ActiveNet optimization, reporting, and customer access improvements while guiding staff and coordinating with multiple departments for a streamlined, compliant

Qualifications

Post-secondary degree or diploma and relevant public service experience.
Strong analytical, data interpretation and reporting capabilities.
Experience leading staff and cross-functional projects.

Responsibilities

Lead business process improvement and modernization initiatives.
Collaborate with IT to develop a technology roadmap and change management.
Oversee ActiveNet optimization, data integrity and reporting.
Develop service standards, policies and onboarding for staff.
Prepare reports for management and Council.

Skills

Analytical thinking

Project coordination

Change management

Team leadership

Customer service

Communication skills

Education

Post-secondary diploma or university degree in Business Administration, Public Administration, Operations Management, Business Analytics

Public service knowledge

Tools

ActiveNet

Power BI

CRM/ERP systems

MS Office

Job description

You will oversee ActiveNet optimization, reporting, and customer access improvements while guiding staff and coordinating with multiple departments for a streamlined, compliant

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