Recreation Facility Staff (January Start)

Banff Centre for Arts and Creativity; Banff; On-site; CAD 26,000 - 37,000; Part time

Benefits offered by this job

Employee Assistance Program

Professional development

Staff cafeteria and restaurantDiscount

Onsite fitness facility at a discount

Job summary

Banff Centre for Arts and Creativity is seeking experienced Recreation Facility Staff to deliver exceptional customer service at the reception and throughout the facility.

You will greet guests, process memberships, handle bookings, issue photo IDs, enforce policies, and support pool operations while maintaining safety and accuracy. The role requires flexibility, weekend availability, and completion of CPR/First Aid and Certified Pool Operator if not already held.

Qualifications

• Certified Pool Operator certificate or willingness to complete Certified Pool Operator course (Banff Centre will cover course).
• Current Canadian qualifications for Standard First Aid with Level C CPR and AED, and Oxygen Administration.
• Post-Secondary Diploma.
• 1-3 years' experience in a similar role.
• Basic computer skills.

Responsibilities

• Greet customers with high level of customer service.
• Process and maintain accurate fitness membership records, merchandise sales as well as end-of day cash outs.
• Assist with coordinating facility and program bookings and maintaining data entry records.
• Produce photo ID cards for members, artists, faculty and staff.
• Enforce facility policies and procedures, including cleaning and disinfecting procedures.
• Perform pool operations tasks to AHS standards; water treatment, chemical balancing and related record keeping.
• Respond to water contamination issues as needed.
• Assist in accurate inventory of chemicals and cleaning supplies.
• Administer emergency first aid, as required, to ensure the safety of all guests.

Skills

Customer service

Computer skills

Education

Post-Secondary Diploma

Job description

This position will begin in January 2027.

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential. We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity

The Sally Borden Fitness and Recreation Centre is looking for experienced Recreation Facility Staff to provide exceptional customer-service at the reception desk and throughout the facility.

Specific Accountabilities

• Greet customers with high level of customer service
• Process and maintain accurate fitness membership records, merchandise sales as well as end-of day cash outs
• Assist with coordinating facility and program bookings and maintaining data entry records
• Produce photo ID cards for members, artists, faculty and staff
• Enforce facility policies and procedures, including cleaning and disinfecting procedures
• Perform pool operations tasks to AHS standards; water treatment, chemical balancing and related record keeping
• Respond to water contamination issues as needed
• Assist in accurate inventory of chemicals and cleaning supplies
• Administer emergency first aid, as required, to ensure the safety of all guests

Qualification and Educational Requirements

• Possess Certified Pool Operator Certificate or willingness to complete Certified Pool Operator course (successful candidates who do not possess certificate will need to complete Certified Pool Operator course prior to beginning employment, at Banff Centre's cost)
• Possess current Canadian qualifications for Standard First Aid with Level "C" CPR and AED, and Oxygen Administration
• Post-Secondary Diploma
• 1-3 years' experience in a similar role
• Basic computer skills

Special Requirements

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.
• There are specific clothing requirements for this position.
• Candidates must provide copies of all required qualifications before a final job offer can be made and must re-certify qualifications if they expire within 6 months of starting employment.
• A vulnerable sector check is required for this position

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probation period.
• This position pays $23.15 per hour, working up to 37.5 hours per week on a rotating schedule. The weekly hours will vary based on business needs.
• Benefits of working at Banff Centre are:
• Employee Assistance Program
• Professional development
• Staff cafeteria and restaurant discounts
• Onsite fitness facility at a discounted rate - first month free for new staff!

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

Privacy Statement

Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third-party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application. Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes. If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at [e-mail], 107 Tunnel Mountain Drive, Box 1200, Banff Alberta, T1L 1H5, 403.762.6100.