Hybrid-Remote Recreation Facility Supervisor

City of New Westminster; New Westminster; Hybrid; CAD 57,000 - 67,000; Full time

Benefits offered by this job

Health and wellness benefits

Retirement plans

Hybrid remote work schedule

Education and training opportunities

Job summary

City of New Westminster is seeking a friendly, organized Recreation Facility Clerk Supervisor for Queensborough Community Centre. You will plan, assign, check, supervise, schedule, and participate in staff activities, including customer service, cashiering, and admissions processing.

You will lead a moderate team, manage payroll reports, and ensure accurate cash handling while maintaining excellent public service across programs and rentals.

Qualifications

• Completion of Grade 12 or equivalent, including or supplemented by commercial courses- preferably elementary accounting and word processing.
• Sound knowledge of community recreation principles and objectives.
• Advanced computer skills relevant to the role, including familiarity with Microsoft Office, Xplor Recreation, Kronos, and POS systems.
• Ability to supervise others effectively, make sound decisions, and resolve problems in accordance with City policies and procedures.
• Ability to assess and implement new or improved systems and processes that increase efficiency, including staffing and facility scheduling.
• Ability to prepare and maintain a variety of records, files and reports.
• Ability to carry out accounting and audit functions for cash receipts from program registrations, bookings, and events.
• Proven ability to meet deadlines and work efficiently during peak times.
• Capacity to learn and train others on clerical procedures and ensure work is accurate.
• Strong interpersonal and communication skills, with the ability to interact courteously with public, staff, and volunteers.
• Ability to perform supervisory and clerical duties independently, with minimal direction.
• Current First Aid and CPR Certification.
• Clear Police Information Check with Vulnerable Sector Check.

Responsibilities

• Preparing and maintaining staff timesheets and other reports for payroll.
• Participating in recruitment and employee performance evaluations.
• Assigning shifts and daily duties to staff to ensure smooth front-desk operations.
• Providing information and assistance to the public regarding classes, activities, schedules, fees, refunds, and transfers.
• Balancing and reconciling cash and cheque payments for registrations, fees, and rentals.
• Processions accounts payable and accounts receivable.
• Preparing and auditing daily revenue reports.
• Ordering and tracking office supplies.
• Training, supporting, and educating staff on the use of Xplor Recreation.
• Developing and maintaining procedural manuals and operational guidelines.
• Supports aspects of financial and program administration for the Century House partner association.
• Perform other related work as required.

Skills

Supervisory ability

Customer service

Microsoft Office

Xplor Recreation

Kronos

POS systems

Timekeeping and payroll

Education

Grade 12 or equivalent

Elementary accounting courses

Word processing courses

Tools

Xplor Recreation

Kronos

POS systems

Microsoft Office

Job description

City of New Westminster is seeking a friendly, organized Recreation Facility Clerk Supervisor for Queensborough Community Centre. You will plan, assign, check, supervise, schedule, and participate in staff activities, including customer service, cashiering, and admissions processing.

You will lead a moderate team, manage payroll reports, and ensure accurate cash handling while maintaining excellent public service across programs and rentals.