Recreation Assistant, Guest Services

City of St. Catharines; St. Catharines; On-site; Full time

Job summary

The City of St. Catharines is seeking a dedicated individual for customer service and administrative roles at the Kiwanis Aquatics Centre. Responsibilities include managing customer interactions, processing registrations, and performing administrative tasks. Ideal candidates will have a Grade 12 diploma, strong customer service skills, and experience in retail or recreation settings. Flexibility in working hours is required.

Qualifications

• Demonstrated experience in recreation, retail or tourism.
• Experience in retail operations management.
• Current First Aid and CPR certificates.

Responsibilities

• Responsible for customer interactions and processing registrations.
• Daily administration of the front office including filing and reporting.
• Monitor class registration levels and report issues to management.

Skills

Customer service

Communication

Teamwork

Adaptability

Education

Grade 12 Diploma

Tools

Point of Sale (POS) system

Microsoft Office Suite

ActiveNet

Job description

Responsible for all customer related interactions in the facility, for example :

Answering the phone and greeting visitors upon arrival,

Answering questions and providing program information, and

Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.

Responsible for daily administration of the front office, for example :

Filing and administrative duties such as daily reports and mail,

Preparing and ensuring completion of appropriate forms for programs,

Organizing program equipment for instructors and program staff, and

Updating staff manuals, plans and leisure guide information as required.

Monitor class registration levels and provide information to recreation staff.

Monitor the facility and report problems and unusual occurrences to management.

Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.

Perform other related duties as required.

Position Requirements :

Grade 12 Diploma.

Demonstrated experienceworking in a recreation, retail or tourism field.

Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.

Well developed customer service and communication skills.

The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.

Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software.Experience with ActiveNet would be considered an asset.

Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).

Ability to meet the physical requirements of the job.

A demonstrated commitment to enhancing a safety culture.

Current First Aid and CPR certificates.

Proven completion of Ministry of Labour Worker Health and Safety Awareness training.

A valid Ontario driver’s licence, Class “G", with a clean driving record.

Hourly Rate : $21.16

Expected Work Location : Kiwanis Aquatics Centre

Hours of Work : Monday, 5 : 00 AM to 2 : 00 PM

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