Recreation and Sport - Arena Attendant-NC102

City of London; London; On-site; CAD 30,000 - 60,000; Part time

Job summary

The City of London seeks an Arena Attendant for a casual position to ensure a safe, clean, and functional operation at their recreation facilities. The role involves facility maintenance, customer service, and assisting in community programs, all while promoting inclusivity and safety standards.

Qualifications

• Standard First Aid Certificate required before employment.
• Vulnerable Sector Police Check required before employment.
• Ability to work independently and as part of a team.

Responsibilities

• Assist with the set-up and take down of programs and events.
• Monitor the ice surface during public skating.
• Demonstrate excellent customer service skills.

Skills

Interpersonal skills

Customer service skills

Communication skills

Janitorial functions knowledge

Education

Standard First Aid Certificate

Vulnerable Sector Police Check

Tools

CSA approved footwear

CSA approved helmet

Job description

Select how often (in days) to receive an alert:

London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well-run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene!

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website .

Title: Recreation and Sport - Arena Attendant-NC102

Job Close Date: Jun 30, 2025

File Number:

File Number:

2446 Employee Group: Casual

Service Area:

Service Area:

Neighbourhood and Community-Wide Services Division: Recreation and Sport

Job Type:

Job Type:

Casual # of Openings:

150

Summary:

Recreation Facilities provide all citizens the opportunity to participate in recreation activities in a welcoming, clean, safe, and inclusive space.

Role:

Reporting to the Supervisor, Recreation Services, the Arena Attendant position is responsible for ensuring a safe and clean, and functional operation inside and outside the arena or skating area. This casual position works as part of a team in a public facing, fast-paced environment assisting with operations including moving equipment, cleaning, and maintaining the facility, supervising on ice during public skates, and providing excellent customer service to City of London patrons.

Job Responsibilities

• Assist with the set-up and take down of programs, special events and rentals including moving equipment.
• Responsible for dressing room locks and keys.
• Carry out and document the cleaning of the facility, change rooms, washrooms and storage areas including duties such as sweeping and mopping per City of London Cleaning Protocols.
• Monitor the ice surface during public skating on the ice. Enforce City of London public skating rules as required.
• Follow maintenance checklist and keep accurate records of work completed.
• Demonstrate excellent customer service skills and a positive and professional attitude when communicating with the public and co-workers in person or over the phone.
• Change and empty garbage and recycling receptacles as required.
• Ensure washrooms are stocked with necessary supplies.
• Notify supervisory staff when building supplies need to be replenished.
• Shovel snow and apply ice melt on sidewalks and around entry and exit points to maintain clearance as required to ensure public safety.
• Complete all required paperwork and reports as outlined by Supervisor including, vandalism reports, customer injury reports etc.
• Demonstrate commitment to anti-racism, anti-oppression, and human rights through practices and interactions with community partners, employees and individuals and support programs and initiatives that reflect this commitment.
• Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety.
• Perform other tasks as assigned.

Qualifications:

• Standard First Aid Certificate (prior to the start of employment)
• Vulnerable Sector Police Check (VSPC) (prior to the start of employment)

Skills and Abilities:

• Ability to demonstrate interpersonal and customer service skills.
• Ability to work independently and as a member of a team.
• Excellent oral and written communication skills.
• High level of comfort in fast paced public facing environments.
• Knowledge of janitorial functions
• Ability to move heavy items including hockey nets.
• Ability to skate preferred.
• Availability for afternoons and weekends.

Other Information:

• CSA approved green patch footwear is required.
• CSA approved helmet is required.
• Starting Wage - $17.20 per hour
  

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

Phone: [phone], TTY: 519-661-4889, Email: [e-mail].