Recovery Claims Adjuster

Aviva plc; Oakville; On-site; CAD 50,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Health benefits

Retirement savings plan

Share plan

Volunteer opportunities

Personal wellness

Competitive vacation package with buy

Corporate wellness programs

Job summary

Aviva Canada is seeking a Recovery Advisor focusing on Property recoveries to investigate, negotiate and settle subrogation opportunities for personal and commercial claims, including property and automobile subrogation and salvage.

You will pursue recovery opportunities, maintain records, and interact with counsel, mediations and court when needed while delivering excellent service and working in a hybrid model.

Qualifications

• 1+ years experience in Property Claims handling preferred.
• Good oral & written skills.
• Ability to make timely decisions.
• Good negotiating skills.
• Ability to work in cross functional teams.
• Great customer service skills.
• Well organised and able to multi task.
• Good computer skills.
• Basic building construction knowledge an asset.
• Enrollment in CIP Classes an asset.
• Experience in Guidewire, Xact Analyst or Litigation is preferred.

Responsibilities

• Actively pursue recovery opportunities in the form of subrogation.
• Recognize, investigate, quantify and negotiate recovery potential.
• Control external expenses while delivering superior customer service
• Maintain the recovery database and claims financial records.
• Maintain adequate reserves and ensure timely closing of claims.
• Direct Counsel in recovery pursuits and participate in litigation reviews.
• Attend mediation, pre-trials and court when required.

Skills

Oral & written skills

Time decision making

Negotiation skills

Cross-functional teamwork

Customer service

Organised

Multi-tasking

Computer skills

Building knowledge asset

Education

CIP classes enrollment

Property claims knowledge asset

Tools

Guidewire

Xact Analyst

Litigation

Job description

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

We are currently recruiting for a Recovery Advisor with a focus on Property recoveries. The purpose of this role is to investigate, evaluate, negotiate and settle recovery opportunities for both personal and commercial, focusing on subrogation of property claims as well as subrogation on automobile claims and property salvage.

What you’ll do:

• Actively pursue recovery opportunities in the form of subrogation
• Recognize, investigate, quantify and negotiate recovery potential
• Responsible for controlling external expenses while ensuring delivery of superior Customer service to all stakeholders
• Maintain the recovery database and claims financial records through the process of recording claims
• Maintain adequate reserves
• Prompt expense payments, and accurate closing of claims.
• Direct Counsel in recovery pursuits
• Participate in litigation reviews, settlement conferences, mediations and other legal disposition programs
• Attend mediation, pre-trials and court when required

What you’ll bring:

• 1+ years experience in Property Claims handling preferred
• Good oral & written skills
• Ability to make timely decisions
• Good negotiating skills
• Ability to work in cross functional teams
• Great customer service skills
• Well organised
• Ability to Multi Task
• Good computer skills
• Basic building construction knowledge an asset
• Enrollment in CIP Classes an asset
• Experience/Skills Preferred: Guidewire, Xact Analyst, Litigation

What You\'ll Get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We\’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Corporate wellness programs to support our employees’ physical and mental health.

The salary band for this position ranges from $50,000 - $72,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment.

If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

#LI-MP1 #LI-Hybrid

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.