Receptionist (Permanent / Full-Time)

Hamilton Duncan Law Corporation; Surrey; On-site; CAD 45,000 - 51,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP matching

Tuition reimbursement

Accessible Surrey office near SkyTrain

Casual Fridays

Early leave on long weekends

Job summary

Hamilton Duncan in Surrey is seeking a personable, organized receptionist to be the first point of contact for clients. This full-time role requires excellent communication and a client-focused approach.

Responsibilities include opening the reception at 7:45am, greeting guests, handling calls, maintaining calendars, mail, and supporting staff. Proficiency with Microsoft Office and a professional demeanor are essential.

Qualifications

• At least three years as receptionist or similar customer service role.
• Verbal and written communication skills; professional client interaction.
• English and Punjabi fluency a plus.

Responsibilities

• Open the firm’s reception daily from 7:45 a.m.
• Greet clients and guests professionally to create positive impression
• Answer and direct incoming calls; respond to general inquiries
• Maintain boardroom calendar; ensure meetings run smoothly
• Process mail, couriers, and facsimiles; manage reception cleanliness
• Process credit card payments; provide clerical support as needed

Skills

Customer service

Communication

Organization

MS Office

Bilingual (English/Punjabi)

Tools

Webex

Outlook

Teams

Word

Job description

WHO WE ARE

Hamilton Duncan is the Fraser Valley’s pre-eminent law firm, boasting a team of more than 30 talented lawyers and 60 excellent support staff.Located in Surrey – one of the fastest-growing cities in Canada – we provide high-end legal services to a wide variety of clients in an assortment of engaging and challenging matters across diverse areas of practice.

In addition to an outstanding track record, we pride ourselves in our commitment to our community and our collegial workplace. We want people who value a culture and management style that fosters collaboration and respect while rewarding individual responsibility, initiative and creativity and providing opportunities for further development.

WHO WE ARE LOOKING FOR

We are seeking a personable, organized and client-focused self-starter to join our team as our full-time receptionist. As our clients’ first point of contact with our firm, this is a position best suited to someone with excellent communication skills and a desire to provide an exceptional client experience.

Key responsibilities of this important position include:

• Attending to opening the firm’s reception area daily beginning at 7:45 a.m.
• Greeting clients and guests of the firm in a friendly and professional manner that invokes a positive impression of the firm and a dedication to client satisfaction
• Answering and incoming telephone calls, and directing them to the appropriate recipients
• Responding professionally to any general inquiries
• Maintaining the firm’s boardroom booking calendar and ensuring that meetings run smoothly
• Processing all incoming and outgoing mail and couriers and routing incoming facsimiles
• Maintain cleanliness of the firm’s reception area and boardrooms
• Processing credit card payments
• Providing clerical or administrative support as required

WHO YOU ARE

Your application for this position should demonstrate the following:

• Experience: At least three years as a receptionist or in a similar customer service role. Experience in a law firm or other professional services business would be an asset.
• Communication Skills: Excellent verbal and written communication skills and the ability to interact with clients in a professional and inviting manner and to provide support in a pleasant and tactful manner. Verbal fluency in both English and Punjabi would be an asset.
• Client-Centered Approach: A positive and energetic attitude, including the ability to build rapport with clients, a desire to provide a positive client experience and an eagerness to assist others within the firm in offering exceptional client service.
• Organization: Superior organizational skills, including the ability to handle a high volume of calls, to exercise a keen attention to detail and to successfully manage shifting priorities.
• Composure: The ability to stay calm under pressure and to diffuse tense situations with empathy, understanding and patience.
• Computer Skills: Proficiency with Microsoft Office applications, especially Outlook, Teams and Word. Experience with Webex or similar softphone systems would be an asset.

WHY YOU’LL WANT TO WORK WITH US

We ask a lot of our people, so we try to give a lot in return. In addition to a competitive salary, we think you’ll love these other benefits of working at Hamilton Duncan:

• Health and wellness: Take care of yourself and your family with our comprehensive benefits plan that includes extended medical, dental, vision, critical illness and life insurance coverages, as well as an employee assistance program for those trying times. Ample sick and personal leave days ensure that you don’t choose between your health and your income. And an affordable on-site fitness facility provides a convenient way of maintaining your physical health.
• Plan for your future: Once you’ve been with us for a year, you will be eligible to participate in our group RRSP program, and we will match a portion of your contributions.
• Develop your skills: Successful applicants to our continuing education program get some or all their tuition reimbursed for law-related skills training.
• Location: Get to work quickly thanks to our highly accessible office location, directly adjacent to the Gateway SkyTrain station in Surrey’s growing city centre.
• Additional comforts: Enjoy coming to work in jeans every Friday, leaving an hour early before long weekends and all summer weekends, and socializing with your colleagues at our regular social functions.

SALARY RANGE

$45,000 to $51,000 depending on skills and experience.

While we thank all applicants for their interest in our firm and keep all applications on file in the event of future opportunities, only those shortlisted for interviews for this position will be contacted as a part of this recruiting effort.