Receptionist/Hygiene Coordinator

Queen King Dental; Hamilton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Queen King Dental in Hamilton, Ontario is seeking a Dental Receptionist & Hygiene Coordinator to join our independent practice. You will manage front desk operations, coordinate hygiene and treatment scheduling, and engage with patients to ensure smooth visits.

The ideal candidate has dental office experience, strong communication, and Dentrix proficiency, with a focus on patient care and efficient practice flow.

Qualifications

• Previous dental-office experience is required.
• Strong knowledge of dental terminology and procedures.
• Dentrix experience is strongly preferred.
• Understanding of dental insurance plans and predeterminations.
• Excellent communication and listening skills.
• Confidence making outbound patient calls.
• Strong organizational and scheduling skills.
• A positive attitude and willingness to learn, grow and contribute.

Responsibilities

• Managing and optimizing schedules for multiple dentists and hygiene providers.
• Keeping our hygiene schedule productive and patients on track with continuing care.
• Confidently making outbound calls to fill openings and reactivate patients.
• Obtaining and understanding insurance breakdowns.
• Reviewing treatment plans and financial information with patients.
• Following up on unscheduled and outstanding treatment.
• Preparing and following up on predeterminations.
• Managing accounts receivable.
• Billing and processing patients.
• Coordinating referrals and communication with specialist offices.
• Creating and working with reports to identify scheduling and treatment opportunities.
• Helping create a welcoming, organized and exceptional experience from the first phone call to checkout.

Skills

Dental receptionist

Dentrix

Scheduling

Customer service

Education

Dental administration diploma

Tools

Dentrix

Job description

Dental Receptionist & Hygiene Coordinator

Dental experience required — please apply only if you have worked in a dental practice.

Looking for a dental office that does things a little differently?

Queen King Dental is looking for an experienced Dental Receptionist & Hygiene Coordinator to join our team.

We’re a busy, established, independently owned Hamilton dental practice, not a corporate chain — with a great team, a beautiful office and a strong belief that going to the dentist doesn't have to feel like going to the dentist.

Our philosophy is simple:

Make every visit easy, comfortable and even enjoyable — so patients leave feeling better than when they walked in.

We’re looking for someone who believes in that too.

Who We're Looking For:

You know the dental world. You understand how important the front desk is to the success of a practice and you're comfortable taking ownership of the schedule rather than simply answering the phone.

You’re warm, organized and confident. You communicate well, listen even better and aren’t afraid to pick up the phone to reconnect with patients, fill openings and help people move forward with recommended treatment.

Experience with Dentrix, dental insurance and treatment coordination will put you at the top of our list.

What You'll Be Doing:

• Managing and optimizing schedules for multiple dentists and hygiene providers.
• Keeping our hygiene schedule productive and patients on track with continuing care.
• Confidently making outbound calls to fill openings and reactivate patients.
• Obtaining and understanding insurance breakdowns.
• Reviewing treatment plans and financial information with patients.
• Following up on unscheduled and outstanding treatment.
• Preparing and following up on predeterminations.
• Managing accounts receivable.
• Billing and processing patients.
• Coordinating referrals and communication with specialist offices.
• Creating and working with reports to identify scheduling and treatment opportunities.
• Helping create a welcoming, organized and exceptional experience from the first phone call to checkout.

What You Bring:

• Previous dental-office experience is required.
• Strong knowledge of dental terminology and procedures.
• Dentrix experience is strongly preferred.
• Understanding of dental insurance plans and predeterminations.
• Excellent communication and listening skills.
• Confidence making outbound patient calls.
• Strong organizational and scheduling skills.
• A positive attitude and willingness to learn, grow and contribute.
• Office administration, dental administration or related education is an asset.

Why Queen King Dental?

We're proud to be an independent, family-centered dental practice with a long history in Hamilton and a team that genuinely cares about both our patients and one another.

We continue to invest in new technology, training and ways to make dentistry more comfortable for our patients. We also believe work should have some personality, we're serious about providing excellent dentistry but we don't believe the workplace has to feel overly serious.

If you're an experienced dental professional who enjoys people, likes being part of a strong team and takes pride in keeping a busy practice running smoothly, we'd love to hear from you.

Job Type:

Full-time.

Location:

Hamilton, Ontario — in office position.