Receptionist/Concierge

Norton Rose Fulbright; Toronto; On-site; CAD 49,000 - 61,000; Full time

Job summary

Norton Rose Fulbright Canada LLP is seeking a professional, service-oriented Receptionist for our Toronto office. This full-time, on-site role reports to the Meeting & Conference Services Team Lead and focuses on delivering an exceptional front-of-house experience for clients, visitors and partners.

The successful candidate will manage reception operations, greet visitors, answer calls, coordinate meetings and maintain a professional workplace. Fluency in English is required; French is a plus.

Qualifications

• Experience in reception, hospitality, customer service or other front-facing role, with demonstrated success delivering a high standard of service in a professional environment.
• Demonstrated commitment to delivering exceptional client service and creating a positive visitor experience.
• Excellent interpersonal, verbal and written communication skills.
• Professional presence with confidence and maturity to interact effectively with partners, senior leaders, clients and external stakeholders.
• Experience working in a law firm or professional services environment is preferred.
• Strong organizational skills with the ability to manage multiple priorities and adapt to changing demands.
• Proven ability to remain calm, professional and solutions-oriented in a fast-paced environment.
• Sound judgment and discretion with confidential information.
• Fluency in English; bilingualism in French is an asset.

Responsibilities

• Serve as the first point of contact for clients, visitors, recruits, vendors and guests, delivering a professional and welcoming experience.
• Notify hosts of visitor arrivals and facilitate smooth transitions throughout the office.
• Answer, screen and direct incoming calls professionally and efficiently.
• Welcome and register visitors in line with security protocols and manage sign-in procedures.
• Maintain organized, professional reception spaces and address issues affecting presentation or safety.
• Coordinate with internal teams to address client and office service requirements, including last-minute requests.
• Manage meetings, conferences and events scheduling, catering, and on-site hospitality support.

Skills

Reception experience

Customer service

Verbal communication

Written communication

Discretion

Attention to detail

Multitasking

Professional presence

Bilingual (Fr) asset

Job description

Norton Rose Fulbright Canada LLP is seeking a professional and service-oriented Receptionist to join our Toronto office. Reporting to the Meeting & Conference Services Team Lead, this role serves as the first point of contact for clients, visitors, recruits and business partners, playing a key role in delivering an exceptional front-of-house experience. The successful candidate will manage the day-to-day reception function, respond to client and visitor needs with professionalism and sound judgment, and help ensure the Firm’s service standards are reflected in every interaction. This role requires excellent communication skills, strong attention to detail, a proactive mindset, and the ability to remain composed and solutions-focused in a fast-paced environment. The duties include, but are not limited to the following:

Client Experience & Front-of-House Service

• Serve as the first point of contact for clients, visitors, recruits, vendors and guests, delivering a professional, polished and welcoming experience.
• Create positive first impressions by anticipating visitor needs and ensuring a seamless arrival experience
• Notify hosts promptly of visitor arrivals and facilitate smooth transitions throughout the office.
• Respond confidently and professionally to unexpected client requests, last-minute changes and time-sensitive situations, exercising sound judgment and resourcefulness to identify solutions.
• Build strong working relationships with lawyers, legal assistants and business services teams to ensure a consistently high level of client service.
• Exercise discretion and professionalism when handling confidential or sensitive information.
• Represent the Firm positively at all times through exceptional service, communication and professional presence.

Reception Operations & Visitor Management

• Attend to the day-to-day operation of the reception desk and all visitor-facing processes.
• Answer, screen and direct incoming telephone calls professionally, accurately and efficiently.
• Welcome and register visitors in accordance with Firm security protocols and visitor management procedures.
• Issue temporary access credentials and manage visitor sign-in processes.
• Ensure the reception area and adjacent client-facing spaces remain organized, professional and client-ready throughout the day.
• Conduct regular reviews of front-of-house areas and promptly coordinate the resolution of issues affecting presentation, cleanliness, safety or functionality.

Communication, Coordination & Technology

• Serve as a central communication hub for visitor arrivals, inquiries and reception-related requests.
• Coordinate with internal teams to address client, visitor and office service requirements, including urgent and last-minute requests.
• Act as a knowledgeable resource for visitors and employees regarding office locations, amenities and building procedures.
• Maintain accurate visitor records and reception-related documentation.
• Identify opportunities to improve processes, enhance service delivery and leverage technology to create a more seamless visitor experience.
  

Qualifications:

• Experience in reception, hospitality, customer service or other front-facing role, with demonstrated success delivering a high standard of service in a professional environment.
• Demonstrated commitment to delivering exceptional client service and creating a positive visitor experience.
• Excellent interpersonal, verbal and written communication skills.
• Professional presence with confidence and maturity to interact effectively with partners, senior leaders, clients and external stakeholders.
• Experience working in a law firm, professional services firm, private club, luxury hotel, or similar high-service environment is strongly preferred.
• Strong organizational skills with the ability to manage multiple priorities and adapt to changing demands.
• Proven ability to remain calm, professional and solutions-oriented in a fast-paced environment.
• Sound judgment and the ability to handle highly confidential information with discretion.
• Experience with visitor management systems, digital check-in platforms and other workplace technology tools is an asset.
• Self-motivated, accountable and proactive, with a strong sense of ownership for delivering an exceptional front-of-house experience.
• Demonstrated ability to manage multiple priorities while maintaining exceptional attention to detail and service standards.
• Fluency in English required; bilingualism in French is an asset.

Working Arrangement:

This is a highly visible, client-facing role that requires a full-time on-site presence in the Toronto office five days per week. Core hours are 10:00 a.m. to 6:00 p.m.; however, reception services operate between 8:00 a.m. and 6:00 p.m. and are supported by a two-person team. The successful candidate must be flexible and willing to adjust their schedule periodically to provide coverage during planned and unplanned absences. Occasional overtime may be required to support operational and business needs.

Diversity and Inclusion

Diversity is an important firm value. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrimination and harassment. This means that all job applicants, employees and partners will receive equal treatment regardless of race, colour, ethnic or national origins, sex, marital status, disability, age, sexual orientation, religion or belief.

Norton Rose Fulbright Canada LLP has an accommodation process in place that provides accommodations for employees with disabilities. If you are unable to apply for a position online or require any further accommodations during our recruitment process, please contact [e-mail].

Norton Rose Fulbright

Norton Rose Fulbright is a global law firm. We provide the world’s pre-eminent corporations and financial institutions with a full business law service. We have more than 3800 lawyers based in over 50 cities across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

Recognized for our industry focus, we are strong across all the key industry sectors: financial institutions; energy; infrastructure, mining and commodities; transport; technology and innovation; and life sciences and healthcare.

Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.

Norton Rose Fulbright LLP, Norton Rose Fulbright Australia, Norton Rose Fulbright Canada LLP, Norton Rose Fulbright South Africa Inc and Norton Rose Fulbright US LLP, each of which is a separate legal entity, are members (‘the Norton Rose Fulbright members’) of Norton Rose Fulbright Verein, a Swiss Verein. Norton Rose Fulbright Verein helps coordinate the activities of the Norton Rose Fulbright members but does not itself provide legal services to clients.

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Norton Rose Fulbright adheres to the principles of employment equity. We wish to thank all applicants for their interest. However, please note that only those candidates selected for an interview will be contacted.

Add-on: Demonstrated ability to work independently with minimal supervision while collaborating effectively as part of a team in a fast-paced professional environment.

Add-on: Manage the scheduling and coordination of meetings, conferences, and special events, including catering arrangements, room preparation, vendor liaison, and on-site hospitality support.

Add-on: Utilize a variety of office software including but not limited to finance tools, communication tools, and scheduling platforms to support daily operations and maintain efficient workflows.

The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Toronto: $49,200 - $60,700

As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

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Please note that this job posting is being advertised to fill an existing vacancy.