Receptionist Cashier, Arenas

Town of Whitby; Whitby; Hybrid; CAD 32,000 - 34,000; Full time

Job summary

Town of Whitby is seeking a community-minded frontline team member to support customer service for town programs and facilities. The role involves handling admissions, registrations, payments and retail items while upholding Town policies.

You will work in a hybrid environment with flexible hours and weekends, contributing to an inclusive, service-oriented culture that supports Whitby’s vibrant community.

Qualifications

• Secondary school graduation diploma.
• 1–2 years of customer service experience.
• Telephone and cash handling experience.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Experience with ACTIVE Net is preferred.
• Valid police criminal record check for vulnerable sector.

Responsibilities

• dealing effectively with customer complaints and inquiries;
• processing admissions for Town programs through Point of Sale software;
• providing information and processing program registrations;
• selling Town of Whitby retail items;
• providing information on all Town services and policies;
• receiving and processing payments for services and admissions;
• reconciling daily receipts;
• booking and processing of permits for indoor and outdoor recreation facilities and community centres;
• providing clerical assistance in the form of preparing documentation, filing, record keeping, etc.;
• assisting with other projects/duties as may be required.

Skills

Customer service experience

Telephone handling

Cash handling

Microsoft Office

ACTIVE Net

Police check

Communication skills

Interpersonal skills

Education

Secondary school diploma

Tools

Active Net

Microsoft Office

Job description

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Responsibilities

• dealing effectively with customer complaints and inquiries;
• processing admissions for Town programs through Point of Sale software;
• providing information and processing program registrations;
• selling Town of Whitby retail items;
• providing information on all Town services and policies;
• receiving and processing payments for services and admissions;
• reconciling daily receipts;
• booking and processing of permits for indoor and outdoor recreation facilities and community centres;
• providing clerical assistance in the form of preparing documentation, filing, record keeping, etc.; and
• assisting with other projects/duties as may be required.

Who You Are

Our Community Services team is looking for an enthusiastic, solutions-oriented team player who takes initiative and thrives on a high performing team. You are self-motivated, self-starting and utilize a proactive approach to work. You value partnerships. Using your excellent communication and interpersonal skills you foster a collaborative team environment among co-workers, and work well both independently and as part of a team. You demonstrate tact, diplomacy and sound discretion when working with a broad range of partners.

A high volume of work does not intimidate you. You are excellent at prioritization and time management, and can work under pressure to meet deadlines. You are a problem solver. You love to research and analyze problems: identifying, gathering and processing relevant information to determine possible solutions, evaluate them and make recommendations. As far as you’re concerned, anything worth doing is worth doing right.

What You Bring To Our Team

• a secondary school graduation diploma;
• one (1) to two (2) year's experience working in a customer service environment;
• telephone and cash handling experience;
• a demonstrated working knowledge of Microsoft Office Suite (Outlook, Word, Excel), with well-developed computer skills;
• a demonstrated working knowledge of facility and recreation software ACTIVE Net is preferred; and,
• a valid police criminal record check to work with the vulnerable sector.

Salary Range/Hourly Rate

$23.29 - $25.78

Hybrid Information

Frontline

Hours

Flex hours, including days, evenings and weekends (maximum of 24 hours per week).

Closing Date

October 19, 2026

Vacancy Statement:

Unless specifically stated, all job postings at the Town of Whitby are to fill existing vacancies within our organization.

AI Disclosure

The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position.

Our commitment to Inclusion, Diversity, Equity, and Antiracism

At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.

Equal Employment Opportunity Statement

The Town of Whitby is an **Affirmative Action/Equal Opportunity Employer**. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Accommodation

The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

We thank all applicants and advise that only those selected for further consideration will be contacted.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.