Receptionist

The Children's Aid Society of the District of Thunder Bay; Northwestern Ontario; On-site; CAD 36,000 - 48,000; Full time

Job summary

The Children’s Aid Society of the District of Thunder Bay is hiring a Receptionist to manage incoming calls and welcome guests. The role provides general administrative support, including data entry, word processing, filing, mail sorting, faxing and photocopying, with back-up coverage for other Admin staff.

Applicants should have a business/commercial diploma or equivalent experience, strong Microsoft Office skills, excellent communication, and the ability to work independently or in a team.

Qualifications

• Completion of a business or commercial diploma or certificate from an accredited college or equivalent combination of education and experience.
• Candidates with equivalent experience in administrative/child welfare may be considered.
• Intermediate skill level and extensive experience in Microsoft Office.
• Accurate and fast word processing and strong communication skills.

Responsibilities

• Manage incoming calls in an efficient and helpful manner.
• Welcome and assist all guests and provide back-up coverage as needed.
• Perform data input, word processing, filing, and mail/fax/photocopy tasks.
• Support other Administrative Assistants as required.

Skills

Communication skills

Interpersonal skills

Confidentiality

Independent worker

Education

Business/Commercial diploma

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Receptionist.

Full Time, Permanent (33.75 hours/week).

POSITION PURPOSE:

Reporting to the Manager of Administration and Privacy, the incumbent is responsible for managing incoming calls in an efficient and helpful manner, as well as welcoming and assisting all guests. Secondary responsibilities include general administrative assistant duties such as data input, word processing, filing, mail sorting, faxing and photocopying. This position also provides back-up coverage to other Administrative Assistants as needed.

POSITION QUALIFICATIONS AND REQUIREMENTS:

• Completion of a business or commercial diploma or certificate from an accredited college or equivalent combination of education and experience.
• Candidates without the specific educational qualifications, but who possess an appropriate combination of administrative/child welfare/social services experience and other academic qualifications will also be considered.
• Intermediate skill level and extensive experience in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Accurate and fast word processing skills.
• Excellent communication skills including strong interpersonal, written, and verbal skills and an ability to interact with a wide variety of people.
• Demonstrated skills managing a switchboard system an asset.
• Travel to the district as required.
• Ability to maintain a strong sense of professional judgement and confidentiality.
• Excellent organizational, coordination and time management skills to determine priorities, meet strict timelines and manage several assignments simultaneously.
• Experience working in child welfare an asset.
• Ability to work independently, or as part of a team.
• Ability to adapt to change and learn new technology for effective use in the workplace.
• Ability to effectively manage inter-personal conflict.
• Demonstrated experience utilizing various computer software programs.
• Contribute to a culture of diversity, equity, and inclusion with a commitment to the elimination of disparity and disproportionality in service outcomes.
• Criminal Records Check satisfactory to the Agency required upon conditional offer of employment.

APPLICATION INFORMATION – Applications Received to 5:00 PM on November 4, 2026.

The Society is committed to supporting and advancing equity, diversity and inclusion in our organization and the society in which we serve. As such, we are expressly interested in receiving inquiries and applications from individuals who identify themselves as Indigenous, racialized or equity seeking in order to better reflect the demographic profile of Thunder Bay and District.

TBCAS is committed to a candidate selection process and work environment that is inclusive and barrier free. In order to ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants; however only those considered for an interview will be contacted.