Receptionist

Services OR LP/SEC; Montreal; On-site; CAD 35,000 - 48,000; Full time

Job summary

Norton Rose Fulbright Canada LLP in Montreal seeks a Receptionist for its Montreal office. This full-time, on-site role supports client-facing activities with a five-day workweek from 10:00 a.m. to 6:00 p.m.

with potential overtime and schedule adjustments for absences and events. The role requires bilingual proficiency in French and English, excellent customer service, and strong organizational skills. You will coordinate bookings, assist with AV equipment, and support facility operations in a

Qualifications

• Experience in a receptionist role or an administrative position in a professional services environment.
• Full professional proficiency in French and English, both spoken and written.
• Excellent customer service and client-facing communication skills.
• Strong interpersonal skills and ability to work with firm members at all levels.
• Proficient with Microsoft Office and room booking tools such as Korbyt.

Responsibilities

• Welcome clients and visitors in a professional, courteous manner and keep meeting spaces ready.
• Answer, screen, and direct inbound calls as required.
• Coordinate conference room bookings and liaise with catering, services, and technical teams.
• Maintain access card records and perform semi-annual audits.
• Manage visitor logs and issue temporary access cards as needed.
• Assist with setup and breakdown of meetings and events; support AV tasks.
• Handle administrative duties for Office Services & Facilities including invoices and reports.

Skills

Receptionist experience

Bilingual French-English

Customer service

Microsoft Office

Room booking software (Korbyt)

Team collaboration

Organizational skills

Tools

Korbyt

Job description

5 days per week in office - Montreal Norton Rose Fulbright Canada LLP is currently seeking a Receptionist for its Montreal office. The successful candidate will report to the Team Lead, Office Services & Facilities. This is a highly visible, client-facing role that requires a full-time on-site presence in the Montreal office, five days per week. Regular working hours are from 10:00 a.m. to 6:00 p.m. However, reception services are provided between 8:00 a.m. and 6:00 p.m. and are supported by a team of two. The successful candidate must be flexible and willing to adjust their schedule from time to time to provide coverage during planned or unplanned absences. Overtime may also be required to meet operational and business needs.

The primary responsibilities of this role are outlined below.

Responsibilities

• The Role Welcome clients and visitors in a professional and courteous manner, ensuring that conference and meeting spaces remain clean, welcoming, and ready to receive guests.
• Answer, screen, and direct incoming telephone calls and messages as required.
• Coordinate bookings for conference rooms, meeting rooms, and visitor offices, and liaise with catering, office services, and technical support teams as needed.
• Maintain access card records and perform required semi-annual audits.
• Manage the visitor log and issue temporary access cards to firm members and their guests as required.
• Provide support to the catering and facilities teams with the setup, arrangement, and breakdown of meeting rooms, conference facilities, and event spaces, including the preparation of materials and supplies.
• Clear, reset, and restock conference rooms and common areas following meetings and events, ensuring the firm’s high standards of presentation, cleanliness, and functionality are maintained.
• Provide first-level support for audiovisual equipment and elevate unresolved issues to the appropriate resources.
• Coordinate requests relating to building maintenance, cleaning services, repairs, and access cards in collaboration with building management.
• Perform a variety of administrative duties for the Office Services & Facilities team, including processing invoices for approval, preparing meeting room usage reports, data entry, posting internal communications on Scoop or in the In the Know newsletter, and carrying out other related duties as required to support firm operations.

What You Bring

• Experience in a receptionist position or an administrative role within a professional services environment.
• Full professional proficiency in both French and English, spoken and written.
• A strong commitment to delivering exceptional service and creating outstanding client experience.
• Excellent customer service skills and the ability to communicate effectively with firm members at all levels, as well as with clients and visitors.
• A proactive, solutions-oriented approach and the ability to anticipate client needs.
• Strong computer skills, including proficiency with Microsoft Office and room booking software such as Korbyt or a similar platform.
• Ability to work effectively as part of a team while also demonstrating initiative and independence.
• Excellent organizational skills, attention to detail, and strong follow-through.
• Ability to perform certain logistical tasks that require frequent movement throughout the office and occasional handling of equipment or supplies.
• Ability to adapt to change, foster collaboration and teamwork, and demonstrate flexibility in working hours.

Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential. To find out more about how we integrate diversity, equity and inclusion in everything we do.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds.

Please note that this job posting is being advertised to fill an existing vacancy. Law around the world nortonrosefulbright.com Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions. The global law firm has more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. With its global business principles of quality, unity and integrity, Norton Rose Fulbright is recognized for its client service in key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets. As a global law firm, we embrace a culture of excellence and working hard, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.