Receptionist

parkplaceseniorsliving; Edmonton; On-site; CAD 31,000 - 42,000; Full time

Job summary

Park Place Seniors Living is seeking a friendly Receptionist/ Clerk to be the first contact for residents, families, visitors and staff. You will welcome guests, answer calls, process mail, and handle basic banking tasks within a culture of safety and resident-first service.

The role requires strong English communication, organization and the ability to work well in a team and under sometimes stressful situations on site at the Park Place Home.

Qualifications

• College or University with recent related experience an asset.
• Computer skills required.

Responsibilities

• Greet Residents, tenants, families, visitors and employees cordially and direct them as needed.
• Answer, direct, and respond to phone calls and queries.
• Perform clerical duties including filing and word processing; sort and distribute mail.
• Order office supplies for printers, fax machines, photocopier, etc.
• Manage Residents’ trust accounts; process bills, cash requests, deposits and reconcileings.
• Receive cheques/cash payments and provide receipts; maintain records and deposits.

Skills

Fluent English

Communication skills

Organizational skills

Conflict resolution

Teamwork

Education

College or University

Tools

Computer skills

Job description

JOB SUMMARY

Reporting to and supporting the Site Leader, the Receptionist/ Clerk is usually the first point of contact for anyone entering the Park Place Home, thus must be a positive, outgoing and informed presence, willing to attend to others’ needs and become a vibrant part of the Park Place Home’s community. Serves Residents, families, visitors. and employees in a welcoming manner, assisting and supporting as required. The Receptionist Clerk ensures a commitment to Resident safety and to our “culture of safety” as per the Strategic Directions of Park Place Seniors Living.

TYPICAL DUTIES AND RESPONSIBILITIES

Duties and Responsibilities may include all or some of the following responsibilities depending on the size of the home and may be combined with another Job Title if applicable.

• Cordially receives, assists and directs Residents, tenants, families, visitors, and employees within the Park Place Home, including accompanying visitors to their destination, as required.
• Answers, directs, and responds to phone calls and queries.
• Clerical duties including filing and word processing (e.g. typing minutes), sorting and distributing incoming and outgoing mail.
• Orders office supplies, including for printers, fax machines, photocopier, etc.
• Responsible for Residents’ trust accounts; paying bills, requests for cash, reconciliation, bank deposits, statement electronic documentation.
• Receives cheques and/or cash payments and provides receipts.
• Develops, updates and maintains all lists (e.g. emergency employee fan-out telephone list, Residents list).
• Books visitor’s suite as applicable, distributes and collects keys and collects, accounts for and deposits funds into bank.
• Restocks Neighborhoods with forms and supplies as required.
• Responsible for directing the shipping and receiving of supplies for the Park Place Home.
• Prepares and mails monthly Resident and tenant Pre-Authorized Payment information slips.
• Working with Corporate, assists with year-end audit. Attends work-related conferences and seminars as directed.
• Other duties as required.

QUALIFICATIONS AND EXPERIENCE

College or University with recent related experience an asset. Computer skills required.

SKILLS AND ABILITIES

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• Ability to communicate fluently in English, both verbally and in writing 3 of 3
• Demonstrated organizational, communication, and conflict resolution skills required
• Must be able to establish and maintain cooperation with all personnel and maintain harmonious relations with clients and families
• Physical ability to carry out the duties of the position Must be free of communicable disease transmitted through casual contact
• Must be able to work in many varied stressful situations
• Must be able to work independently and as part of a team
• Ability to operate related equipment
• Must have a Criminal Records check completed.