Receptionist

Capital Automotive Group; Regina; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Medical and dental benefits

Disability coverage

Health Spending Account

Employee discounts

Growth opportunities

Job summary

Capital Automotive Group in Regina, Saskatchewan is seeking a friendly receptionist to greet showroom visitors, manage a busy front desk and answer calls with professionalism. You will relay messages accurately, direct customers to the correct department and support basic administrative tasks to keep the showroom running smoothly.

We offer competitive pay, flexible scheduling and a full benefits package including medical, dental and disability coverage, an HSA, employee discounts and

Qualifications

• Must speak clearly on the telephone and convey an image of professionalism.
• Ability to relay messages clearly and promptly.
• Professional personal appearance.

Responsibilities

• Greet showroom visitors and determine the nature of their visit.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Direct customers to the correct department or salesperson.
• Take thorough messages and relay them in a timely manner.
• Prepare outgoing mail and type correspondence as assigned.

Skills

Customer service

Phone handling

Professional image

Communication

MS Office

Tools

MS Office

Job description

Company: 102150880 Saskatchewan Ltd./DBA Mercedes-Benz Regina Are you a master of first impressions? If so, we want you as our front desk superstar! The Receptionist is a crucial position responsible for providing a welcoming and efficient experience for visitors and callers. This role plays an essential part in maintaining a positive and organized front desk, managing incoming calls, and supporting various administrative tasks. The purpose of this position is to uphold high standards in customer service, ensure a smooth flow of communication, and contribute to the overall positive atmosphere of the company.

What’s In It for You (The Capital Advantage)

• Financial Stability: Competitive pay plans that are reviewed regularly.
• True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off.
• Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.
• Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more!
• Investment in Your Future: Optional RRSP deductions - because long-term matters, too.
• Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network.
• Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most.

ESSENTIAL DUTIES:

• Pushes switch keys to make connections and relay calls
• Intercepts all incoming calls and determines whether the person being called should be interrupted
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold
• Take thorough messages, indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave
• Communicate messages to the appropriate parties in a timely manner
• Provide basic information to callers who have general questions
• Notify telephone company maintenance department of switchboard operational difficulties
• Update and distribute company telephone roster when necessary
• Perform other duties as needed
• Prepare outgoing mail for delivery to the post office
• Type correspondence, forms and other documents as assigned
• Greet showroom customers and determine the nature of their visit
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person
• Prepare time cards.
• Order stationary, letterhead and business cards
• Prepare and send Express Mail
• Type addendum stickers, file new car packets and invoices
• Pull keys and new vehicle packets, make copies for sales personnel
• Miscellaneous duties as assigned

QUALIFICATIONS:

• Ability to read and comprehend instructions and information
• Must speak clearly on the telephone and convey an image of professionalism and competence to callers
• Must be able to convey messages to employees clearly and quickly
• Must be able to judge when employees should and should not be interrupted, e.g., when a salesperson is with a customer
• Professional personal appearance

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location. Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process. There is one clear answer on how we’ve become a leading provider in the automotive industry. It is the people at Mercedes-Benz Regina/Capital Automotive Group who make us who we are. They come from a variety of professional backgrounds, at all career levels from the most junior to the most senior. If you share our commitment to doing what’s best for our customers, enjoy working in teams and hold yourself to the highest ethical standards, you will fit right in.