Reception Manager

THE PIG Hotel | B Corp; Willow Beach; On-site; CAD 57,000 - 70,000; Full time

Benefits offered by this job

Staff stays

35% food & drinks discount

Meals on duty

Annual leave increase up to 33 days

Take home goods

Help@Hand on-demand health services

Learning & development courses

Anniversary dinner vouchers

Job summary

THE PIG Hotel is seeking a passionate Reception Manager to lead our front desk team at Studland. You will oversee the front office, ensuring the team delivers exceptional service and maintains high standards across all guest touchpoints.

We require experience in a similar role and familiarity with Opera Fidelio. The role includes 40 hours per week over 5 days, with salary circa £30,750 per year depending on experience, and potential OTE £34,108.

Qualifications

• Experience as Reception Manager or in a similar role is essential.
• Knowledge of Opera Fidelio is required.

Responsibilities

• Oversee front office operations and supervise receptionists to ensure high standards.
• Maintain clear communication with all hotel departments.
• Occasionally perform duty management shifts.

Skills

Reception management

Customer focus

Tools

Opera Fidelio

Job description

Location: THE PIG - on the beach, Studland, BH19 3AU

Salary: £30,750 per annum depending on experience. (OTE £34,108 per annum, including tronc).

Hours: 40 hours per week, over 5 days.

We are currently looking for a passionate and customer focused Reception Manager to lead our team of friendly Receptionists.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As our Reception Manager you will be responsible for the effective running of the front office, managing the team of receptionists to ensure all duties are completed to a high standard. We are looking for someone who loves to make guests smile everyday with high standards and great attention to detail. Communication is key, you will be required to maintain constant channels of communication with all departments in the hotel.

This role will also require you from time to time to do duty management shifts.

Experience of working as a Reception Manager or within a similar role is essential, along with knowledge of Opera Fidelio.

We Are Dedicated To Making THE PIGs An Inspiring, Exciting, And Fun Place To Work And In Return For Your Hard Work You Can Expect Something a Little Different

• Staff stays - free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods - cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers - dinner with wine for 2.

To view our full range of perks, visit our 'What we can do for you' section on our career's webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.