Real Estate Back Office Support Specialist

Lone Wolf Technologies Inc.; Toronto; On-site; CAD 55,000 - 60,000; Full time

Job summary

Lone Wolf Technologies Inc. is seeking a Customer Support Specialist to assist Broker customers with the Back Office product.

You will handle email cases, with phone and chat as secondary channels, delivering guidance on features and functionality. Ideal candidates bring 2–3 years in customer support, familiarity with ticketing systems like Salesforce, Zendesk, or Intercom, and basic accounting knowledge to better assist clients.

Qualifications

• 2–3 years of experience in Customer Support or related role.
• Experience with Back Office systems is a plus.
• Accounting knowledge is ideal.

Responsibilities

• Support Broker customers via email, phone, and chat for Lone Wolf's Back Office product.
• Log details of all sessions and customer challenges in the ticketing system.
• Prioritize and triage own case workload and backlog.
• Collaborate with peers to troubleshoot issues and share product knowledge.
• Diagnose, test, and resolve customer software challenges with strong etiquette.
• Escalate issues and submit Jira tickets for bugs.
• Identify opportunities to improve product and customer experience.

Skills

Customer service

Communication

Problem-solving

Tools

Salesforce

Zendesk

Intercom

Remote Desktop

Microsoft Office

Job description

Lone Wolf Technologies Inc. is seeking a Customer Support Specialist to assist Broker customers with the Back Office product.

You will handle email cases, with phone and chat as secondary channels, delivering guidance on features and functionality. Ideal candidates bring 2–3 years in customer support, familiarity with ticketing systems like Salesforce, Zendesk, or Intercom, and basic accounting knowledge to better assist clients.