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Willing Care Recruitment Limited; Northeastern Ontario; On-site; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive annual leave

Annual leave increases with length of

Ongoing training and professional dev

Benefits and discounts portal

Job summary

Willing Care Recruitment Limited is seeking an experienced Hospitality Manager for a luxury care home. The role focuses on delivering high-end service in a care setting, leading a team and upholding premium standards.

You will oversee dining, housekeeping and resident experiences, recruit and train staff, manage rotas, and ensure health and safety compliance while respecting dignity and individual preferences.

Qualifications

• Luxury hotel management experience in a high-end environment.
• Experience leading hospitality teams and delivering service excellence.
• Strong focus on dignity, choice and individual resident preferences.

Responsibilities

• Lead and develop the hospitality team to deliver presentation and service standards.
• Maintain consistently high standards across dining and communal areas.
• Work with other departments to provide a seamless, personalised resident experience.
• Oversee recruitment, onboarding, and ongoing staff training and development.
• Manage rotas and day-to-day operations to ensure smooth service.
• Respond professionally to resident and family feedback and resolve concerns.
• Ensure health, safety and hygiene standards are upheld for residents and staff.

Skills

Luxury hotel management

Hospitality management

Customer service excellence

Team leadership

Rotas & staffing

Staff development

Quality standards

Health & hygiene compliance

Job description

£32,000 per year | Full Time | Luxury Care Home

The experience of living in a luxury care home goes far beyond the care itself. From the welcome residents and families receive to the quality of dining, housekeeping and everyday service, the smallest details can make a significant difference.

Set in a peaceful location with beautiful surroundings, this luxury care home for older adults has been designed to offer comfort, quality and a genuine sense of home. We're looking for an experienced Hospitality Manager who can bring the service standards and attention to detail you'd expect from a high-end hotel into a care environment.

This role would particularly suit someone with luxury hotel management experience or a similar hospitality management background who understands how to create consistently high standards while leading a team to deliver a warm and personal service.

The Hospitality Experience We're Looking For

Previous management experience within a

luxury hotel, high-end hospitality environment or similar service-led setting.

Strong understanding of exceptional customer service and the

standards expected within a luxury environment.

Experience leading, motivating and developing hospitality teams.

Confidence overseeing multiple areas of hospitality operations.

Excellent attention to detail and a proactive approach to maintaining standards.

Experience managing rotas, staffing and day-to-day operational requirements.

Ability to build positive relationships with residents, families, colleagues and visitors.

Confidence handling feedback and resolving concerns professionally.

An understanding of the importance of

dignity, choice and individual preferences when providing hospitality services to older adults.

What You'll Receive

£32,000 per year

Competitive annual leave package

Annual leave increasing with length of service

Ongoing training and professional development

Benefits and discounts portal

Creating a Luxury Experience Every Day

Lead and develop the hospitality team, setting clear expectations around service and presentation.

Maintain consistently high standards across the home's hospitality provision.

Help create a warm and welcoming experience for residents, relatives and visitors.

Oversee the quality and presentation of dining and communal areas.

Work closely with other departments to ensure residents receive a seamless and personalised experience.

Ensure individual preferences are understood and reflected within everyday hospitality services.

Monitor standards and identify opportunities to continually improve the resident experience.

Support staff recruitment, induction, training and ongoing development.

Manage staffing and rotas effectively.

Respond positively and professionally to resident and family feedback.

Ensure hospitality services operate in line with relevant health, safety and hygiene requirements.

Help create an environment that feels less like a traditional care setting and more like a high-quality home with exceptional service.

All appointments are subject to satisfactory references, an enhanced DBS check, verification of the right to work in the UK, and any other pre-employment checks required for the role.