RCMP Clerk

City-of-Cold-Lak; City of Cold Lake; On-site; CAD 35,000 - 50,000; Full time

Job summary

Avanti Software Inc. in Cold Lake, Alberta, is seeking a permanent, full-time Administrative Support role within the Community Services Department to assist RCMP operations.

The position involves handling public inquiries, processing paperwork, dispatching, and managing sensitive information with confidentiality. The successful candidate will have post-secondary training in administration, law enforcement related credentials, and strong communication skills, along with experience with

Qualifications

• Post-secondary certificate or Diploma in Administration or related field.
• Legal background and 911 Dispatching Course are assets.
• Bilingual in French is an asset.
• Community Peace Officer appointment.
• Minimum two years' experience in a comparable support position with preferred law enforcement agency experience.
• Experience with computer software applications and word processing.
• Strong communication, interpersonal and customer-service skills, proven organizational and decision-making skills, and a detail-oriented work style.
• Criminal Record Check, Background Security Check, Enhanced Reliability Security Clearance, and annual Driver’s Abstract required.

Responsibilities

• Assisting the RCMP as the initial contact for public inquiries at the Detachment by efficiently providing administrative support that serves and meets the publics needs in regards to information, complaints, and emergency assistance.
• Assisting the RCMP members with forms and paperwork where appropriate, and processing incoming mail.
• Using the radio to dispatch RCMP members in 10 code.
• PROS management, file creation, error correction, and purging.
• CPIC management such as adding, modifying, or purging information pertaining to persons, vehicles and property.
• Completing clerical duties including accurate data entry and queries on software systems such as CPIC, PIRS. OSR. PROS and JOIN for the RCMP.
• Processing insurance requests, entering data on motor vehicle collisions, and following up on missing reports and documents. Maintaining crime mapping entry logs, running reports and updating map plots.
• Providing specialized support to specific units including, but not limited to, assisting in compiling bail/hearing packages, pinging cell phones as per policy, downloading cell block footage, importing Livescan photos to PROS, completing and serving subpoenas, as requested.
• Transcribing lengthy and detailed audio and video taped statements verbatim where details and documents may be graphic and language may be profane and offensive.
• Maintaining professionalism and confidentiality during communications and in execution of duties while dealing with sensitive information.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Decision making

Attention to detail

Data entry

Education

Post-secondary certificate or Diploma in Administration

Community Peace Officer appointment

911 Dispatching Course

French bilingual (assets)

Driver’s Abstract

Tools

CPIC

PIRS

PROS

JOIN

OSR

Job description

Home to over 17,500 residents, Cold Lake is a city that offers a wealth of excitement, adventure and entertainment for all in any season. Hugging the southern shores of Alberta’s seventh largest lake, this recreational paradise can be accessed in summer and winter through western Canada’s largest inland marina. New housing, excellent educational facilities, a multipurpose recreational facility and a college are just a few of the highlights that truly make Cold Lake a community of choice.

Job Purpose & Responsibilities

This is a permanent, full-time position with the Community Services Department.

Reporting to the Manager of Protective Services, this position is responsible for:

• Assisting the RCMP as the initial contact for public inquiries at the Detachment by efficiently providing administrative support that serves and meets the publics needs in regards to information, complaints, and emergency assistance.
• Assisting the RCMP members with forms and paperwork where appropriate, and processing incoming mail.
• Using the radio to dispatch RCMP members in 10 code.
• PROS management, file creation, error correction, and purging.
• CPIC management such as adding, modifying, or purging information pertaining to persons, vehicles and property.
• Completing clerical duties including accurate data entry and queries on software systems such as CPIC, PIRS. OSR. PROS and JOIN for the RCMP.
• Processing insurance requests, entering data on motor vehicle collisions, and following up on missing reports and documents. Maintaining crime mapping entry logs, running reports and updating map plots.
• Providing specialized support to specific units including, but not limited to, assisting in compiling bail/hearing packages, pinging cell phones as per policy, downloading cell block footage, importing Livescan photos to PROS, completing and serving subpoenas, as requested.
• Transcribing lengthy and detailed audio and video taped statements verbatim where details and documents may be graphic and language may be profane and offensive.
• Maintaining professionalism and confidentiality during communications and in execution of duties while dealing with sensitive information.

Qualifications & Competencies

• Post-secondary certificate or Diploma in Administration or related field.
• Legal background, 911 Dispatching Course and bilingual in French are assets.
• A Community Peace Officer appointment.
• A minimum of two years' experience in a comparable support position with preferred law enforcement agency experience.
• Experience with computer software applications and word processing.
• Strong communication, interpersonal and customer-service skills proven organizational and decision making skills and a detail-oriented work style.
• Ability to cope with exposure to graphic, detailed information from a variety of sources including in-person contact, and ability to remain calm in high pressure situations.
• Criminal Record Check, and Background Security Check.
• Enhanced Reliability Security Clearance must be maintained.
• Satisfactory annual Driver’s Abstract.

More Details

The hours of work for this position are 35 hours per week, 8:30 a.m. to 4:30 p.m., Monday to Friday. The hourly wage for this position is $31.02 per hour.

This position is within the scope of AUPE Local 118/016, and as such you will be required to adhere to articles contained within the Collective Agreement.