Police Clerk

Regional Municipality of Wood Buffalo; Fort McMurray; On-site; CAD 60,000 - 71,000; Full time

Job summary

Regional Municipality of Wood Buffalo is seeking a permanent full-time Police Clerk to respond to public inquiries and support RCMP and Bylaw members with administrative tasks in Fort McMurray.

The role requires data entry, handling confidential information, and customer service at the front counter, with opportunities to assist training and document preparation.

Qualifications

• Certificate or diploma in a related administrative field is required.
• Two years of clerical experience in a fast-paced environment is required.
• Experience with RCMP or police agency, legal background, or radio experience is an asset.

Responsibilities

• Respond to public enquiries and refer to the appropriate official.
• Process Criminal Record Check applications upon receipt.
• Perform non-criminal digital fingerprinting.
• Provide front counter customer service and cash handling.
• Assist with orientation and training of detachment staff.
• Prepare training manuals and binders.
• Provide assistance to other units as required.

Skills

Microsoft Office

Communication

Confidentiality

Customer service

Multitasking

Teamwork

Decision making

Listening

Education

Certificate in Business Administration / Office Administration / Legal Administration / Criminal Law / Policing / Paralegal or related field

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Position Type: Permanent Full Time

Pay Level: PL7

Start Rate: $ 43.77

Permanent Rate: $ 51.26 (Permanent rate effective after completion of probation)

COLA: Bi-Weekly - $480

Job Location: Fort McMurray

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT

Be the difference in someone’s day.

At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whether you’re supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you’re helping create safe, connected, and thriving communities. We’re united by one purpose: serving people and strengthening the region.

If you're passionate about making a real difference and want to be part of a collaborative team that supports every corner of the municipality, this is your opportunity to help build a better tomorrow.

GENERAL DESCRIPTION

Under general supervision, the Police Clerk responds to public enquiries and, when necessary, refers information and/or individuals to the appropriate official. This position also provides administrative and operational support to RCMP and Bylaw members.

RESPONSIBILITIES

• Record data and complete queries on multiple systems.
• Respond promptly to enquires and provide information or assistance.
• Collect information to initiate investigations and process paperwork.
• Accept and process Criminal Record Check applications upon receipt.
• Perform non-criminal digital fingerprinting.
• Answer multi-line telephone, efficiently providing appropriate information, as per applicable RCMP and municipal policies.
• Transcribe audio and or videotaped statements.
• Prepare various court, release, and other related documents.
• Record and prepare minutes of meetings.
• Maintain radio communication with RCMP/Bylaw members as required.
• Prepare, receive, and distribute mail and supplies.
• Provide customer services and cash handling at the front counter.
• Assist with orientation and training of detachment staff as required.
• Prepare and maintain training manuals and job processes binders.
• Provide assistance to other units as required.
• Perform other related duties as required.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work independently and as part of a team in a fast-paced, changing environment.
• Ability to preserve confidential information and work with a high degree of discretion.
• Ability to deal courteously and effectively with a diverse range of people, using judgement, tact, and sound decision-making skills, sometimes in conflict or difficult situations.
• High level of organizational skills, flexibility, and professionalism, with a strong knowledge of policing and RCMP policies and procedures.
• Proficient in various Microsoft Office applications (Word, Outlook, Excel).
• Strong multitasking skills with the ability to set priorities and manage a high volume of tasks simultaneously. Strong communication skills and actively seeks to understand information by listening and asking for clarification when needed.
• Ability to establish and maintain cooperative, collaborative, and productive work relationships.

EDUCATION AND EXPERIENCE

• Certificate in Business Administration, Office Administration, Legal Administration, Criminal Law, Policing, Paralegal or related field is required.
• Two (2) years of experience in a fast paced, responsible, clerical support position is required.
• Previous related experience working for the RCMP or other police agency, a legal background, and previous radio experience are assets.

OTHER REQUIREMENTS

• Ability to acquire and maintain an RCMP enhanced reliability security clearance is required.
• Pre-employment testing may be part of the interview process.
• A valid Class Five (5) Operator’s Licence is an asset.
• Ability to work rotating shift that includes holidays, evening shift, night shift and weekends.

SAFETY

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, and complying with all policies, practices, and procedures. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.