RAP Support Specialist — Newcomer Settlement

Wesley; Hamilton, Brantford; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Health & dental benefits

RRSP program

Employee assistance program

Staff events

Professional development

Vacation days

Employee discounts

Job summary

Wesley in Hamilton, ON, seeks a Resettlement Assistance Program Worker to deliver RAP services to Government-Assisted Refugees. This unionized, full-time role offers 37.5 hours per week at $24.65 per hour, providing reception, accommodation assistance, needs assessments, and referrals within the first four to six weeks of arrival.

You will collaborate with interpreters and life skills workers, conduct initial assessments, guide clients through federal/provincial programs, and ensure confidential

Qualifications

• University degree or college diploma in social work or related field is required.
• At least two years of experience with newcomer families.
• Advanced computer skills: Word, PowerPoint, Outlook, Adobe, and databases.
• Excellent communication, organization, and coordination skills.
• Fluency in Amharic, Tigrinya, Uyghur, Turkish (verbal and written) and English.
• Proficiency in English is required.
• Available to work flexible hours, including evenings and weekends.
• A valid driver’s license with access to a vehicle is an asset.
• Non-violent crisis intervention and 1st aid/CPR training are required.

Responsibilities

• Arrangements Before Clients’ Arrival: review NAT and plan reception and file creation based on language, age, medical conditions, etc.
• On arrival day, plan services with your team for necessary support including interpreters and life skills workers, based on language and client needs.
• Provide orientation and link to essential federal/provincial programs and services.
• Conduct an initial RAP needs assessment to identify immediate resettlement needs in the first 4–6 weeks.
• Assess any urgent needs at arrival that require immediate attention.
• Maintain confidentiality and secure records at all times.
• Coordinate with Wesley programs to improve efficiencies and outcomes.
• Maintain participation records and program statistics in ICARE and report progress to management.

Skills

Communication

Organization

Coordination

Microsoft Word

PowerPoint

Outlook

Adobe

Database programs

Education

University degree or college diploma in social work/social service work or related field

Tools

Microsoft Word

PowerPoint

Outlook

Adobe

Database software

Job description

Wesley in Hamilton, ON, seeks a Resettlement Assistance Program Worker to deliver RAP services to Government-Assisted Refugees. This unionized, full-time role offers 37.5 hours per week at $24.65 per hour, providing reception, accommodation assistance, needs assessments, and referrals within the first four to six weeks of arrival.

You will collaborate with interpreters and life skills workers, conduct initial assessments, guide clients through federal/provincial programs, and ensure confidential