Ramp Supervisor, YTZ

Porter Airlines Inc.; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Porter Airlines Inc. is seeking a Ramp Supervisor for YTZ to lead ramp operations, aircraft turn performance, and team member experience in a fast-paced hub environment. You will ensure safety, efficiency, and adherence to service standards while coordinating with cross-functional teams.

The role requires 3-5 years of ramp or related leadership experience, strong communication, and the ability to manage resources, shifts, and labour relations to support peak operations and reliable service.

Qualifications

• 3-5 years of Ramp experience preferred or other equivalent operations experience.
• Strong oral and written communication skills.
• Strong negotiation and mediation skills.
• Proficiency in Microsoft Office and Google Suite.

Responsibilities

• Leads and supervises YTZ ramp functions to ensure safe, efficient aircraft turn performance and baggage service.
• Oversee 7-day in-station leadership coverage with emphasis on peak passenger times.
• Collaborate with admin, Learning & Development, and People & Culture to manage headcount and scheduling within budget.
• Develop and maintain a high-performance culture and effective labour relations.
• Support safety management and active participation in Porter’s SMS program.

Skills

Ramp experience

Communication skills

Negotiation skills

Computer skills

Multitasking

Problem solving

Leadership experience

Shift flexibility

AVOP eligibility

Job description

The Ramp Supervisor, YTZ is a member of the Airport Operations leadership team and is responsible for Porter’s aircraft turn performance, ground handling, and team member experience at the YTZ Hub.

The Supervisor is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service and employment standards. Identifies and eliminates barriers to reduce station-controllable delays and works cross-functionally to reduce system controllable and uncontrollable delays. Works diligently to achieve a safe and accident-free operation. Regularly engages with team members to foster their commitment to Porter’s success. Constantly seeks ways to drive operational efficiency while supporting team members and passengers.

Works cross-functionally to ensure team members have the necessary tools, training, processes and resources to achieve the team’s targets and metrics.

Is responsible for building and sustaining a high-performance culture of teamwork, commitment to service and operational reliability throughout YTZ, with significant focus on actively developing the leadership capabilities of the group’s Leads and action-oriented teamwork among Team Members.

As a member of the Station’s leadership team, the Supervisor participates to provide 7-day-per-week, in-station leadership coverage, and is actively engaged in the station operation during peak passenger hours of the day and during irregular operations.

Duties & Responsibilities

• Leads and supervises YTZ ramp functions. Works closely with all station team members to ensure consistent execution of defined safety and operational procedures to achieve aircraft turn performance and baggage service standards. Is diligent about maintaining a safe and accident-free environment. Works across the organization to remove barriers so team members are able to achieve these core below-the-wing functions.
• As a member of the Station leadership team, participate in 7-day-per-week, in-station leadership coverage (overseeing operations on the ramp), with hours focused on peak passenger times. The expectation is that the Supervisor is to spend 80% of their day engaged with the team and the operation.
• Collaborate with the administrative support team to handle the station’s administrative support needs.
• Works closely with Manager, Learning and Development and People & Culture to proactively manage all aspects of team member resources to maintain the trained headcount needed to support operational reliability and service targets while ensuring the most efficient scheduling of resources that achieves budgeted labour costs.
• Actively works to maintain healthy Team Member Engagement levels.
• Actively works to maintain healthy and effective labour union relationships. Ensures company and workforce compliance with labour agreements.
• Works with Porter GSE Maintenance to ensure ground service equipment (GSE) are properly maintained, safe and reliable to support YTZ operations.
• Assists in the preparation of business cases for the necessary investments to reach and sustain operational performance.
• Collaborates with the Learning and Development department to support the training of YTZ team members.
• Develops and maintains a climate that attracts, retains, and motivates top talent; ensures proper succession planning and talent development for airline’s mission critical roles.
• As part of the regular course of daily operations, engages with Team Members, in the operation, to develop talent skills, including operational decision-making, critical thinking, adherence to standards, and problem solving.
• Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company’s Safety Policy.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
• People Leadership: Assuming a leadership role in helping others achieve excellent results.
• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

Qualifications

• 3-5 years of Ramp experience is preferred, or other equivalent operations experience is an asset
• Strong communication skills both oral and written
• Strong negotiation and mediation skills
• Strong computer skills including Microsoft Office and Google Suite
• Strong multitasker and organizational skills
• Strong problem solving and conflict resolution skills
• Must be eligible to work in Canada
• Ability to obtain Transport Canada Clearance and an Airside Vehicle Operator's Permit (AVOP)
• Ability to meet the required medical standards (including alcohol and drug tests) and all physical requirements of the position
• Must be able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
• Valid Ontario (or out of town equivalent) license (G2 Class) and clean drivers abstract (out of province equivalent)
• Radio and fork lift license would be an asset
• A minimum of 2 years of leadership experience is required