Ramp Supervisor – YYC Airport

Primeflight-Aviation-; Calgary; On-site; CAD 52,000 - 75,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Ramp Supervisor to lead a team of ramp agents in safe, efficient ground handling of aircraft. You will coordinate baggage, towing, and aircraft servicing while upholding strict safety and operational standards.

You will train and mentor team members, liaise with flight crews and airport staff, and ensure timely turnarounds. Applicants should have supervisory experience and a strong safety mindset, with flexibility to work varied shifts.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in Canada.
• Must hold a valid driver’s license.
• Communicate effectively in English (reading, writing, speaking).
• Minimum of 2 years of experience in ramp operations or a related aviation field.
• Proven experience in a supervisory or leadership role.
• Strong knowledge of ramp safety and operational procedures.
• Eligibility to acquire needed credentials (FAA, RAIC, TSA, Port Authority, U.S. Customs, as applicable).
• Airlines are 24/7, so flexibility to work various shifts including nights, weekends and holidays.

Responsibilities

• Supervise ramp team operations, including aircraft loading and unloading.
• Coordinate ramp activities to ensure timely turnaround of flights.
• Train and mentor ramp team members on operational procedures and safety protocols.
• Monitor team compliance with airline and airport regulations.
• Conduct pre-shift briefings to discuss daily tasks and safety focus points.
• Oversee the proper handling of baggage, cargo, and mail to prevent damage or loss.
• Manage communication between the ramp team, flight crew, and ground operations.
• Ensure proper use and maintenance of ground support equipment.
• Implement and enforce safety measures and hazard prevention on the ramp.
• Respond to and manage operational issues and emergencies.
• Facilitate efficient teamwork to meet flight schedules and service standards.
• Conduct performance evaluations and provide feedback to ramp team members.
• Ensure compliance with all DOT regulations and guidelines for airport operations.
• Liaise with other airport departments for coordinated operations.
• Maintain accurate records of ramp operations and incidents.
• Promote a culture of safety and professionalism within the team.
• Exemplify PrimeFlight customer service and safety standards.
• Perform any additional duties as assigned by management.

Skills

Supervisory experience

Ramp operations knowledge

Communication

Safety awareness

Shift flexibility

Job description

The Ramp Supervisor is responsible for overseeing a team of ramp agents and ensuring the efficient, safe handling of aircraft on the ground. This position involves coordinating activities such as baggage handling, aircraft towing, and servicing aircraft, while adhering to strict safety and operational protocols. You will be pivotal in training and mentoring team members and coordinating with flight crews and other airport personnel to ensure timely aircraft turnarounds. Additionally, this role requires quick decision-making, effective problem-solving, and maintaining high standards of customer service and operational efficiency.

RESPONSIBILITIES

• Supervise the ramp team operations, including aircraft loading and unloading
• Coordinate ramp activities to ensure timely turnaround of flights
• Train and mentor ramp team members on operational procedures and safety protocols
• Monitor team compliance with airline and airport regulations
• Conduct pre-shift briefings to discuss daily tasks and safety focus points
• Oversee the proper handling of baggage, cargo, and mail to prevent damage or loss
• Manage communication between the ramp team, flight crew, and ground operations
• Ensure proper use and maintenance of ground support equipment
• Implement and enforce safety measures and hazard prevention on the ramp
• Respond to and manage operational issues and emergencies
• Facilitate efficient teamwork to meet flight schedules and service standards
• Conduct performance evaluations and provide feedback to ramp team members
• Ensure compliance with all DOT regulations as required and guidelines, including overseeing the safe and legal operation of airport vehicles, equipment, and personnel involved in airside and landside operations
• Conduct regular audits and inspections to verify adherence to DOT standards, including reviewing maintenance records, driver qualifications, and safety procedures, and provide training and updates to staff on changes in DOT regulations as required
• Liaise with other airport departments for coordinated operations
• Maintain accurate records of ramp operations and incidents
• Promote a culture of safety and professionalism within the team
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in Canada.
• Must hold a valid driver's license.
• Communicate effectively in English (reading, writing, speaking)
• Minimum of 2 years of experience in ramp operations or a related aviation field
• Proven experience in a supervisory or leadership role
• Strong knowledge of ramp safety and operational procedures
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to bend, stretch, squat, kneel
• May need to climb and work at elevated heights
• Exposure to moderate and at times high noise levels
• Exposure to Biohazards and/or Chemicals
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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