Quality Technician

Insight Global; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in technology solutions seeks Quality Analyst Technicians in Toronto, ON, Canada. You will ensure the quality and functionality of audio-visual systems, performing extensive testing and troubleshooting, and collaborating with teams to enhance integration with UC technologies. This contract position is ideal for those with a keen eye for detail and a background in AV technologies.

Qualifications

• Proficient in testing AV technologies and UC technologies.
• Ability to troubleshoot and verify video quality and system integration.
• Experience with operational testing and compliance standards.

Responsibilities

• Conduct QAQC testing on AV technologies and ensure proper performance.
• Collaborate with engineering and IT teams to resolve integration issues.
• Document and report results, ensuring clear procedures are maintained.

Skills

QAQC testing

Integration testing

Troubleshooting

Technical support

Job description

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Base pay range

25.00 / hr - $35.00 / hr

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Professional Recruiter / Sales Development Representative | Technology Sales

We are looking for five (5) Quality Analyst Technicians who will be responsible for ensuring the quality and functionality of all audio-visual systems and equipment, including but not limited to :

• Conducting QAQC testing on AV technologies, such as Crestron / flex / MTR(s), SurfaceHubs, Dante, Biamp, QSYS, and related systems. Performing integration and functionality tests to ensure seamless interaction with UC technologies like Office 365 and Microsoft Teams.
• Testing and troubleshooting conference meeting cameras (Poly, PTZ, OneBeyond, Qsys, Huddly, Logi) to ensure proper performance and integration.
• Verifying camera alignment, video quality, and compatibility with AV control systems.
• Ensuring full integration and optimal functioning of UC technologies, especially Microsoft Teams and Office 365, within AV systems.
• Testing interaction between conferencing systems, hardware, and software for smooth user experiences.
• Performing network compatibility testing for AV setups, including Wi-Fi, PoE, and firewall / security configurations.
• Testing data flow, latency, and connection stability across networks, ensuring standards compliance.
• Using QSYS for operational testing, configuration, and verification across AV setups.
• Collaborating with engineering and IT teams to resolve system integration issues, ensuring audio and video quality.
• Implementing QA / QC best practices to meet performance, reliability, and safety standards.
• Documenting and reporting test results, issues, and resolutions, maintaining clear and repeatable procedures.
• Working with engineering teams during installation or configuration to troubleshoot and re-test components.
• Providing technical support during deployment and troubleshooting phases.
• Ability to work multiple days per week at CIBC Square, downtown Toronto.
• QA / QC testing, including :
• AV displays and screen casting functionality
• AV audio, video, and control functionalities
• Meeting room booking functionalities
• Outlook booking
• Non-Outlook booking
• Scheduling functions like start, end, cancel, ad hoc

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology
• Banking

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Quality Technician • Toronto, ON, Canada