Quality Systems Supervisor

Kdc One; Quebec; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Bonus program

Group insurance (health, dental, etc.)

Disability insurance

RRSP matching

Telemedicine service

PPE provided

Career advancement and mobility

Job summary

KDC/ONE seeks a Quality Systems Supervisor (QS) to maintain and improve QA/QC quality systems. The role coordinates cross-functional activities, manages PCRs, risk management, supplier qualification, document control, and NPI integration, ensuring compliance and timely product launches.

Ideal candidate has 5–7 years in a similar role, including 3+ years in Quality Systems within a regulated environment, and bilingual French-English proficiency. On-site position in Knowlton, QC.

Qualifications

• Bachelor’s degree in Science, Engineering, or related field.
• 5–7 years in a similar role, including at least 3 years in Quality Systems within a regulated environment.
• Proficiency with eQMS systems (document management, CAPA, change control).
• Bilingual (French and English).

Responsibilities

• Supervise the change management process by ensuring timely recording, assessment, execution, and closure of PCRs, and coordinate cross-functional impact analyses.
• Lead risk management activities including FMEA and hazard analyses and implement mitigation plans.
• Ensure supplier qualification and monitoring with QA, QC, and Procurement.
• Oversee document control activities and governance of quality systems, including lifecycle management, compliance, and traceability.
• Prepare thoroughly for audits and regulatory inspections.
• Manage quality system data entry and drive NPI processes for compliant product integration.
• Manage the stability program, coordinating testing and monitoring results.
• Analyze stability data trends and address out-of-spec results.
• Participate in and lead continuous improvement initiatives cross-functionally.
• Provide Health & Safety leadership and promote a safe workplace.

Skills

Quality systems

CAPA

Change control

eQMS

Bilingual (French & English)

Education

Bachelor’s degree in Science, Engineering, or related field

Tools

eQMS systems

Job description

At KDC/ONE, we are leaders in contract manufacturing and the largest manufacturer of deodorants in North America. At the heart of our values is excellence, which motivates us to make every effort to realize the projects of our clients. In addition to our major specializations, we continuously strive to innovate to design more than a thousand other beauty, health and hygiene products.

The mission we are proposing:

Reporting to the Operations Quality Manager, the Quality Systems Supervisor (QS) is responsible for maintaining and continuously improving the quality systems that support QA and QC activities. He/she coordinates departmental activities, provides day-to-day support to the team, and ensures alignment with operational priorities. The supervisory role also covers risk management, document control, supplier qualification (excluding R&D), PCR management, change control processes, and the integration of new products (NPI).

An overview of your new position

• Supervise the change management process by ensuring timely recording, assessment, execution, and closure of PCRs, as well as coordinating cross-functional impact analyses.
• Lead risk management activities, including FMEA and hazard analyses, and ensure the implementation of mitigation plans.
• Ensure supplier qualification and monitoring in collaboration with QA, QC, and Procurement.
• Oversee document control activities and ensure governance of quality systems, including document lifecycle management, compliance, and traceability.
• Ensure thorough preparation for audits and regulatory inspections.
• Manage quality system data entry activities and drive NPI processes to ensure compliant and timely integration of new products.
• Manage the stability program by ensuring protocol compliance, coordinating testing, and monitoring results.
• Analyze stability data trends and elevate out-of-trend or out-of-specification results.
• Participate in continuous improvement initiatives within the department and cross-functional teams and lead them as needed.
• Provide Health & Safety leadership, ensuring team awareness and compliance (e.g., GEMBA walks, team meetings).
• Contribute to a positive team culture by supporting communication and participating in performance management and recruitment activities.
• Act as a true ambassador of KDC/ONE values.
• Strong understanding of change control (PCR), risk management, and supplier quality.
• Excellent organizational and analytical skills.
• Ability to manage multiple priorities and long-term improvement initiatives.
• Demonstrates effective interdepartmental collaboration across the organization.
• Excellent collaboration skills with multidisciplinary teams.

What You Need to Know About This Position

• Employment Status: Permanent
• Hours per Week: 40 hrs
• Number of Positions Available:
• Work Location: Knowlton
• Start Date: As Soon As Possible

You are the ideal candidate if you have

• Bachelor’s degree in Science, Engineering, or a related field.
• 5 to 7 years of experience in a similar role, including at least 3 years in Quality Systems within a regulated environment.
• Proficiency with eQMS systems (document management, CAPA, change control);
• Bilingual (French and English);

Bilingualism is essential, as the role involves frequent interactions with employees and clients.

What we have to offer you

• Bonus program based on company performance and meeting your goals
• Comprehensive group insurance program including; prescription drugs, dental, vision, and more
• Short and long-term disability insurance
• RRSP: We contribute up to 4% of your salary, matching your contribution
• Access to telemedicine service and employee support program including sleep resources
• Receive quality, custom personal protective equipment
• Opportunities for advancement and internal mobility to develop your potential