Quality Supervisor

CTDI; Richmond; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the telecom sector is seeking a Quality Supervisor. This role involves overseeing quality systems, conducting audits, and leading continuous improvement initiatives. Candidates should have 3-5 years of experience in quality management and excellent analytical skills to ensure compliance with stringent quality standards.

Qualifications

• 3-5 years of quality management experience preferred.
• Experience in training and developing quality teams is a plus.
• Knowledge of Six Sigma, 5S, LEAN, and ISO standards beneficial.

Responsibilities

• Identify corrective actions and conduct audits.
• Support ISO certification processes and maintain quality systems.
• Prepare and analyze quality control reports.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Communication skills

Attention to detail

Flexibility

Tools

Excel

Word

PowerPoint

Job description

Join to apply for the Quality Supervisor role at CTDI

• Identify and institute corrective action investigations, determining root causes and defining corrective / preventive action measures.
• Interface with customer quality representatives concerning problems with quality assurance and ensure effective corrective actions, including conducting internal and external audits and validation reports of CAR’s implemented.
• Support safety processes, requirements, and culture.
• Support the ISO / 9001-2015 & TL-9000 V R6.1 / R5.5 certification process and maintaining the quality system.
• Report to Branch Manager on quality issues, trends, and losses. Manage monthly KPI reports for the branch.
• Manage and conduct monthly safety meetings, audits, and inspections of equipment.
• Manage and drive 5S housekeeping audits and reports.
• Drive Quality Management systems in QMS, CAR’s, Calibrations, and EDOCS creation of team member profiles.
• Perform internal audits.
• Prepare quality control reports, including data analysis, and maintain metric capture programs, trending activities, and implement the QC plan.
• Ensure products and processes meet customer and internal quality standards and requirements.
• Maintain a Quality System meeting customer and registration system requirements.
• Conduct training to meet company and audit requirements.
• Identify process and product deficiencies and research improvements.
• Perform calibrations as required and maintain records.
• Participate in QATs and meetings.
• Manage temp service provider records within our Edocs system.
• Keep information updated in the QMS.
• Train and assist employees in department procedures and performance expectations.
• Motivate production and quality performances and document deficiencies.
• Lead continuous improvement initiatives to enhance quality and efficiency.
• Handle special projects as assigned.

Key Responsibilities

• Same as above; see detailed responsibilities.

Skills

• Strong root cause and trend analysis skills.
• Excellent analytical, problem-solving, organizational, decision-making, and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to create and deliver presentations.
• Proficiency in Excel, Word, PowerPoint for trend charting, metrics, and data monitoring.
• Ability to work independently and as part of a team.
• Effective communication across all management levels.
• Attention to detail.
• Flexibility in duties and schedule.

Experience

• 3-5 years of quality management experience, preferably in distribution or warehouse environments.
• Experience in training and developing quality teams preferred.
• Experience with root cause analysis, 5Why techniques, audits, and reporting deficiencies.
• Knowledge of Six Sigma, 5S, LEAN, and enterprise telecom is a plus.
• ISO / 9001-2015 & TL 9000 experience preferred.
• Knowledge of WorkSafe BC Standards is advantageous.
• Experience with continuous improvement methodologies.

Note: This job posting appears to be still active as there are no indicators of expiration or closure.