Quality & Service Specialist - Microbiology

University Health Network; Toronto; On-site; CAD 128,997,000 - 161,233,000; Full time

Benefits offered by this job

HOOPP pension

Transit access

Flexible work environment

Career development

Corporate discounts

Job summary

University Health Network seeks a Quality and Service Specialist - Microbiology to lead quality, service excellence, safety and regulatory compliance in Microbiology. You will develop and maintain quality systems, support accreditation readiness, and drive staff competency and validation activities.

Working with laboratory leadership, you will monitor performance, support patient safety investigations, and contribute to quality projects, fostering a culture of safety and excellence across all

Qualifications

• Minimum 5 years experience in Microbiology discipline.
• Completion of a recognized Medical Laboratory Technologist program.
• Proficiency with CQI and TQM techniques.
• CMLTO certification or eligibility is required.
• Demonstrated leadership and problem solving.
• Strong written and verbal communication skills.

Responsibilities

• Leads development, implementation, and maintenance of the Microbiology Quality Plan.
• Ensures compliance with accreditation and regulatory requirements and best practices.
• Leads staff competency programs and technical validation activities.
• Monitors service quality, complaints, and feedback trends for improvement.
• Leads laboratory safety initiatives and regulatory compliance efforts.

Skills

Leadership

Communication

Time management

CQI/TQM

Analytical skills

Computer skills

Presentation skills

Education

Medical Laboratory Technologist program

Tools

Word

Excel

Database management

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union:Non-union
Number of vacancies:1
New or Replacement Position:New
Site:All Sites
Department:Laboratory Medicine Program
Reports to:Senior Manager, Microbiology
Salary Range:$48.02 to $60.02 per hour
Hours:37.5 hours per week
Status:Permanent Full-Time
Closing Date:September 10, 2026

Position Summary

The Quality and Service Specialist - Microbiology provides leadership for quality, service excellence, safety, and regulatory compliance programs within the Microbiology discipline. Working closely with laboratory leadership and quality partners, the role is responsible for developing and maintaining quality systems, supporting accreditation readiness, leading staff competency and technical validation activities, monitoring service performance, and promoting continuous quality improvement. The incumbent also supports patient safety investigations, participates in operational on-call coverage, contributes to discipline-specific research and quality projects, and champions a culture of safety and excellence in laboratory practice.

Duties

• Leads the development, implementation, and maintenance of the Microbiology Quality Plan.
• Ensures compliance with accreditation, regulatory, and licensing requirements and laboratory best practices.
• Leads staff competency programs and technical validation activities.
• Monitors service quality, complaints, and feedback trends to support continuous improvement initiatives.
• Leads laboratory safety initiatives, assessments, and compliance with workplace safety requirements.

• Minimum 5 years experience in Microbiology discipline
• Completion of a recognized Medical Laboratory Technologist program.
• Proficiency with philosophy and practice of continuous quality improvement (CQI) and total quality management (TQM)techniques;
• Computer proficiency with database management an asset.
• Remain flexible to changing priorities and work volume.
• CMLTO (College of Medical Laboratory Technologists of Ontario), required.
• Demonstrated leadership and problem solving, required.
• Well-developed interpersonal and communication skills demonstrating responsibility and leadership, required.
• Well-developed written and verbal communication skills, required.
• Basic knowledge of statistical methods, required.
• Computer skills and familiarity with software applications such as Word and Excel, required.
• Excellent presentation skills, required.
• Change management experience, required.
• Ability to be flexible, adaptable and perceptive, required.
• Excellent organizational and time management skills, required.
• Continuing education and skills acquisition by attending courses, seminars and conferences is required.
• Membership and/or participation in professional clinical and quality associations is required.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.