Quality Service Analyst — Contracts & Service Delivery

Indigenous Perspectives Society; Nanaimo; Híbrido; CAD 78.000 - 81.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employer-paid extended health and dent

BC Public Service Pension plan

Vacation plus personal days

Maternity/Parental/Adoption leave

Life insurance & disability

Wellness supports & EAP

Professional development funds

Government discounts

Descripción de la vacante

Community Living British Columbia (CLBC) seeks a Quality Service Analyst to lead contract negotiations, monitor service quality, develop resources and manage service requests to ensure crisis resources are available.

Based in Nanaimo with a hybrid work arrangement (3 days in the office after probation), the role offers competitive pay, extended health and dental benefits, a pension plan, and opportunities for professional development.

Formación

• Strong written and oral communication skills.
• Analytical and problem-solving abilities.
• Ability to resolve conflicts with diverse stakeholders and manage multiple priorities.

Responsabilidades

• Consulting with Facilitators about support requests, service availability, and resource suitability.
• Conducting on-site monitoring reviews and investigating competency and service issues.
• Working with the Facilitator to assist individuals and families in crisis.
• Recruiting and developing new service relationships.
• Developing service contracts or agreements and negotiating costing details and quantities.
• Negotiating contract costing and advising on corrective actions in contracted service delivery.
• Ensuring service collaboration and developing cost-sharing agreements.
• Liaising with staff on funding limitations or delays and supporting local budget management.
• Reviewing financial reports to ensure delivery of services for approved funding supports.

Conocimientos

Strong communication

Analytical skills

Problem-solving

Conflict resolution

Budget management

Project management

Educación

Bachelor’s degree in Business, Social Work, or related discipline

Descripción del empleo

Community Living British Columbia (CLBC) seeks a Quality Service Analyst to lead contract negotiations, monitor service quality, develop resources and manage service requests to ensure crisis resources are available.

Based in Nanaimo with a hybrid work arrangement (3 days in the office after probation), the role offers competitive pay, extended health and dental benefits, a pension plan, and opportunities for professional development.