Quality Service Analyst

Community Living BC; Prince George; Hybride; CAD 59 000 - 61 000; Temps partiel

Résumé du poste

Community Living British Columbia (CLBC) is seeking a Quality Service Analyst in Prince George (Hybrid after six months). The role leads contract negotiations, monitors service quality, and develops resources to support adults with developmental disabilities and their families.

You will manage service requests, collaborate with facilitators, and ensure crisis response resources are available while navigating budget processes and funding limitations.

Qualifications

• Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
• Experience in social services, including resource development or contract management
• Equivalent combination of education and experience may be considered

Responsabilités

• Consulting with Facilitators about support requests, service availability, and resource suitability
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Recruiting and developing new service relationships
• Developing service contracts or agreements and negotiating the costing details and quantities
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Ensuring service collaboration and developing cost-sharing agreements
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
• Reviewing financial reports to ensure delivery of services for approved funding supports

Connaissances

Strong communication

Analytical skills

Problem-solving

Conflict resolution

Financial management

Budget management

Multitasking

Stakeholder engagement

Formation

Bachelor's degree in Business, Social Work, or related discipline

Description du poste

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Status/Term: Auxiliary/Temporary assignment - Anticipated 70 hours bi-weekly until December 31, 2027

Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $42.92 to $44.19 hourly

Team: NTC1 - North Central 1

Location: Prince George (Hybrid - after passing a 6-month probation)

At CLBC, we are committed to fostering a diver se, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [e-mail] at any stage of the hiring process.

About the Role:

As a Quality Service Analyst at CLBC, you represent CLBC as the primary point of contact for service providers. You will lead contract negotiations for funding and service levels, review and monitor contracts for service quality, develop and approve new resources, manage service requests, and ensure crisis response systems and resources are available.

Key responsibilities:

• Consulting with Facilitators about support requests, service availability, and resource suitability
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Recruiting and developing new service relationships
• Developing service contracts or agreements and negotiating the costing details and quantities
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Ensuring service collaboration and developing cost-sharing agreements
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
• Reviewing financial reports to ensure delivery of services for approved funding supports

What you will bring:

• Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
• Experience working in the social services sector in areas such as resource development or contract management
• An equivalent combination of relevant education/experience may be considered

We are also looking for:

• Strong written and oral communication skills, presentation skills, and interpersonal skills
• Excellent analytical and problem-solving skills
• Ability to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations
• Ability to manage finances, budgets or other resources
• Ability to manage multiple priorities/projects and produce results within deadlines
• Ability to develop and enhance service networks, including colleagues, service providers and community members
• Ability to effectively represent CLBC in the community, exercising tact and diplomacy
• Ability to work independently within a policy framework to seek continuous improvement in workplace practices to develop flexible and creative support options for individuals and their families

Additional Info:

• Occasional travel within region
• Possession of a Class 5 driver's license and a clean driver's abstract is required
• Successful applicants are subject to a Criminal Record Check
• An eligibility list for internal candidates may be established
• Auxiliary employees receive vacation pay of 6% of their regular earnings, paid bi-weekly, plus $0.91 per working hour, up to $63.70 per bi-weekly pay period, in lieu of sick time and benefits. After 90 days of employment, you are entitled to up to five days of paid illness and injury leave per year. You will begin contributing to the Public Service Pension Plan once your pensionable earnings exceed half of the year's maximum, typically after about six months of full-time employment.

Closing date: open until filled

If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.