Manager, Quality Oversight and Standards

Community Living BC; Vancouver; Hybrid; CAD 121,000 - 152,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Generous vacation

Parental leave

Wellness programs

Professional development

Discount programs

Job summary

Community Living BC (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. The Manager, Quality Oversight and Standards provides strategic leadership for CLBC's enterprise quality oversight framework, monitoring governance, quality standards, complaints resolution, accreditation, and end-of-life oversight.

Reporting to the Director, Quality Assurance, you will lead a team of QA professionals, collaborate with

Qualifications

• Minimum 7 years' direct experience in quality assurance, quality oversight, compliance, investigations, audit, governance, risk management, or related leadership role.
• Bachelor's degree in related field; professional designation is an asset.
• Combination of transferable skills and lived experience welcomed for consideration.

Responsibilities

• Provide strategic leadership for CLBC's enterprise quality oversight framework and align with priorities.
• Oversee quality reviews, investigations, audits, governance, accreditation, and risk oversight.
• Identify emerging risks and opportunities with data-informed analysis and recommendations.
• Provide executive briefings, dashboards, and Board-friendly reporting for governance decisions.
• Ensure compliance with quality standards and escalate significant issues appropriately.
• Foster cross-functional collaboration and lead a team of quality assurance professionals.

Skills

Leadership

Quality assurance

Governance

Risk management

Data analysis

Board reports

People management

Education

Bachelor's degree

Job description

We are honoured to be selected as one of B.C.'s Top Employers once again!

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Term/Status: Permanent, Full-time (70 hours bi-weekly)

Classification/Salary: Management Band 5 / Position starts at $121,230 to $151,537 annually

Team: Quality Assurance

Location: Any major CLBC office - Vancouver Head Office, Port Moody, Surrey, Abbotsford, Victoria, Nanaimo, Prince George, Kamloops, Kelowna (Hybrid - 1 day a week in office - after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [e-mail] at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the opportunity

Are you a strategic leader with experience advancing quality, accountability, and organizational performance in a complex environment?

Reporting to the Director, Quality Assurance, the Manager, Quality Oversight and Standards provides strategic leadership for CLBC's enterprise quality oversight framework, including monitoring governance, quality standards, complaints resolution, accreditation, quality reviews/investigations, audits, and end-of-life and mortality oversight.

Leading a team of quality assurance professionals, this role is responsible for advancing a coordinated approach to quality oversight that strengthens organizational accountability, supports risk management, and promotes consistent quality practices across CLBC.

Working collaboratively with senior leaders across the organization, you will provide strategic advice on quality assurance, governance, compliance, and organizational risk. Through data-informed analysis and cross-divisional collaboration, you will identify emerging issues, support evidence-informed decision-making, and help ensure quality assurance activities effectively support organizational priorities.

This is an opportunity to lead a complex and evolving portfolio, influence organizational priorities, and contribute to strong quality oversight and positive outcomes for the people CLBC serves.

Key responsibilities

• Provide strategic leadership for CLBC's enterprise quality oversight framework, ensuring quality assurance activities support organizational priorities, accountability, risk management, and organizational effectiveness.
• Lead and oversee quality reviews/investigations, audits, monitoring governance, complaints resolution, accreditation activities, and end-of-life and mortality oversight to promote consistency, objectivity, and alignment with organizational standards.
• Identify emerging organizational risks, systemic issues, trends, and opportunities through data-informed analysis and quality assurance activities, and provide recommendations to strengthen organizational performance and accountability.
• Provide strategic advice, executive briefings, Board reports, dashboards, and decision-support materials that inform senior leadership and governance decision-making.
• Oversee organizational compliance with quality assurance standards, monitoring requirements, and related governance frameworks, ensuring significant issues are appropriately escalated and addressed.
• Build collaborative partnerships across CLBC and lead cross-functional initiatives that strengthen quality oversight, governance, accountability, and organizational effectiveness.
• Lead, coach, and develop a team of quality assurance professionals while fostering a culture of learning, collaboration, accountability, and excellence.

What you will bring

• Minimum of 7 years' direct experience in quality assurance, quality oversight, compliance, investigations, audit, governance, risk management, or another related leadership role, including people leadership experience managing leaders or multidisciplinary teams.
• Bachelor's degree in Public Administration, Business Administration, Health Administration, Social Sciences, Human Services, Law, Quality Management, or related field.
• To reduce barriers to the application process, we welcome a combination of transferable skills, knowledge, lived experience, and comparable qualifications for consideration.
• Professional designation or certification in quality management, audit, investigations, compliance, governance, project management, risk management, or a related discipline designation is an asset.
• Direct experience providing strategic leadership for complex quality assurance, compliance, audit, investigation, governance, or organizational oversight functions.
• Direct experience leading enterprise-wide initiatives involving policy development, quality frameworks, risk management, organizational compliance, and continuous improvement.
• Direct experience analyzing complex issues, integrating qualitative and quantitative information, and providing strategic advice, recommendations, and reporting to senior leadership and governance bodies.
• Experience leading organizational change, developing cross-functional partnerships, and influencing decision-making in complex environments.
• Experience in a public sector organization is an asset.

We are also looking for

• Strong knowledge of quality assurance, governance, compliance, audit, investigations, risk management, and organizational accountability principles.
• Demonstrated ability to provide strategic leadership in a complex environment, balancing organizational priorities, risk, and operational realities.
• Proven ability to analyze complex issues, synthesize qualitative and quantitative information, and develop practical, evidence-informed recommendations.
• Exceptional communication and relationship-building skills, with experience influencing decision-making and presenting complex information to senior leaders and governance bodies.
• Strong leadership, coaching, and people management skills, with the ability to build high-performing teams and foster a culture of accountability, collaboration, and learning.

Benefits

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leaveLife insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts on travel, cell phones, and more!

Additional Info

• Monthly overnight travel to Head Office and occasional travel within the Province
• Possession of a Class 5 driver's license and a clean driver's abstract is required
• Successful applicants are subject to a Criminal Record Check
• An eligibility list for internal candidates may be established

Closing date

November 6, 2026

If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.