Quality Lead Hand

Autism Services; Saskatoon; Hybrid; CAD 55,000 - 85,000; Full time

Job summary

Autism Services in Saskatoon seeks a Quality Assurance Lead Hand to oversee daily QA activities across departments, supporting end customers, sales and stores to improve product quality and drive plant-wide improvements.

You will supervise QA technicians, track KPI metrics, generate reports, and develop quality documents while coordinating with multiple departments. Strong communication and leadership are essential.

Qualifications

• Minimum Grade 12 or equivalent.
• Lean Belt or Six Sigma certification would be asset.
• ASQ-ISO lead-auditor training would be asset.
• Excellent communication skills (verbal, written, listening).
• Strong organization and problem-solving skills.
• Ability to take directions and execute tasks on time while ensuring quality.
• Ability to lead Kaizens and problem solve.
• Physically fit, able to lift to 50lbs.
• Willingness to support multiple departments including external customers.

Responsibilities

• Oversee day-to-day responsibilities of Quality technicians.
• Follow up on White Glove jobs and complete inspections with Quality technicians.
• Perform daily quality checks in case of absences.
• Train on quality standards with cutting/finishing and assembly inspectors.
• Manage the Quality KPI/Metrics scorecard and data sources.
• Generate quality reports and PPTs as required.
• Represent Quality at applicable meetings.
• Oversee document control and master index spreadsheet.
• Develop and revise departmental Quality documents (policies, SOP, OPL).

Skills

Communication

Organization

Problem solving

Team leadership

Adaptability

Physical fitness

Quality system knowledge

Education

Grade 12

Tools

PowerPoint

Excel

Job description

Objective: The Quality Assurance Lead Hand provides technical and hands-on support across all departments depending on daily operational needs. Includes supporting end customer, sales and stores. Key objectives in the role are to enhance overall quality of the product produced and guide the plants focusing on areas of improvement.

Main Responsibilities

• Oversee the day-to-day responsibilities of the Quality technicians.
• Follow up on White Glove jobs and complete inspections along with Quality technicians.
• Perform daily quality checks incase Quality Technicians have absences.
• Work with cutting/finishing and assembly inspectors to train on quality standards.
• Manage the Quality KPI/Metrics scorecard including the development and support of all Quality data sources (warranty, external auding, daily team tracker).
• Generate Quality specific report and PPTs as required.
• Represent Quality at all applicable meetings.
• Oversee the document control process including managing the master index spreadsheet.
• Develop and revise departmental Quality documents as required-policies, SOP, OPL etc.

Skills & Abilities

• A minimum of Grade 12 or equivalent.
• Lean Belt or Six Sigma certification would be considered an asset.
• ASQ-ISO lead-auditor training would be considered an asset.
• Excellent communication skills (verbal, written, listening).
• Strong organization and problem-solving skills.
• Ability to take directions and execute tasks and projects on time while ensuring quality of work and meeting targets.
• Strong ability to lead teams to execute Kaizens and problem solve.
• Ability to adapt quickly to new tasks and changing priorities.Physically fit, able to lift to 50lbs.
• The willingness to learn and support multiple departments, including external customers.
• Reliable, punctual and a strong team player.