Quality & IT Systems Specialist — QC & Data

OSL Retail Services; Mississauga; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

3 weeks vacation

Medical, dental, vision benefits

RRSP matching program

Employee development programs

Job summary

OSL Retail Services in Canada is seeking a Quality Control Senior Specialist to lead QC operations and provide IT/system support for customer service workflows across the Canadian market. This full-time in-office role requires strong technical product knowledge, cross-team collaboration, and hands-on experience with quality control processes and business systems.

You will manage field quality issues, coordinate onsite QC activities at multiple sites, generate weekly reports, support

Qualifications

• Bachelor’s Degree or equivalent work experience preferred.
• Minimum 3 years of experience in product quality control management.
• Minimum 3 years of experience in IT support, IT coordination, or a similar role.
• Experience coordinating onsite quality control operations with multiple sites/groups.
• Experience with continuous improvement in business system/process implementation.
• Experience working with CRM platforms such as SAP CRM or similar systems.
• Fluent Korean/English language skills are an asset.
• Valid driver’s license required (frequent visits to warehouse in Halton Hills, Ontario).

Responsibilities

• Follow up on product quality issues and escalations from end-customers, COMPANY departments, and other channels.
• Identify field quality issues and report findings to QC Manager, Company HQ, and factory for resolution.
• Prepare weekly QC reports including service KPIs and operation status reports for key COMPANY stakeholders.
• Coordinate onsite warehouse QC operations such as rework and inspections.
• Manage data recording and reporting from rework, inspection, and scrap results.
• Validate monthly QC expense invoices from registered vendors.
• Provide day-to-day service business system/application support on user demands and inquiries.
• Act as system admin for maintenance, enhancement, and error reporting on service systems.
• Submit requests/escalations to regional/Suwon support groups as required.
• Serve as SME supporting user training and testing in development/production environments.
• Support implementation of SEC global security/compliance requirements on service-operated systems.

Skills

Quality control

IT support coordination

CRM experience

Multi-site coordination

Bilingual English/Korean

Education

Bachelor’s Degree or equivalent

Tools

SAP CRM

Job description

OSL Retail Services in Canada is seeking a Quality Control Senior Specialist to lead QC operations and provide IT/system support for customer service workflows across the Canadian market. This full-time in-office role requires strong technical product knowledge, cross-team collaboration, and hands-on experience with quality control processes and business systems.

You will manage field quality issues, coordinate onsite QC activities at multiple sites, generate weekly reports, support