Quality Control Specialist

OSL Retail Services; Mississauga; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

3 weeks vacation

Medical, dental, vision benefits

RRSP matching program

Employee development programs

Job summary

OSL Retail Services in Canada is seeking a Quality Control Senior Specialist to lead QC operations and provide IT/system support for customer service workflows across the Canadian market. This full-time in-office role requires strong technical product knowledge, cross-team collaboration, and hands-on experience with quality control processes and business systems.

You will manage field quality issues, coordinate onsite QC activities at multiple sites, generate weekly reports, support

Qualifications

• Bachelor’s Degree or equivalent work experience preferred.
• Minimum 3 years of experience in product quality control management.
• Minimum 3 years of experience in IT support, IT coordination, or a similar role.
• Experience coordinating onsite quality control operations with multiple sites/groups.
• Experience with continuous improvement in business system/process implementation.
• Experience working with CRM platforms such as SAP CRM or similar systems.
• Fluent Korean/English language skills are an asset.
• Valid driver’s license required (frequent visits to warehouse in Halton Hills, Ontario).

Responsibilities

• Follow up on product quality issues and escalations from end-customers, COMPANY departments, and other channels.
• Identify field quality issues and report findings to QC Manager, Company HQ, and factory for resolution.
• Prepare weekly QC reports including service KPIs and operation status reports for key COMPANY stakeholders.
• Coordinate onsite warehouse QC operations such as rework and inspections.
• Manage data recording and reporting from rework, inspection, and scrap results.
• Validate monthly QC expense invoices from registered vendors.
• Provide day-to-day service business system/application support on user demands and inquiries.
• Act as system admin for maintenance, enhancement, and error reporting on service systems.
• Submit requests/escalations to regional/Suwon support groups as required.
• Serve as SME supporting user training and testing in development/production environments.
• Support implementation of SEC global security/compliance requirements on service-operated systems.

Skills

Quality control

IT support coordination

CRM experience

Multi-site coordination

Bilingual English/Korean

Education

Bachelor’s Degree or equivalent

Tools

SAP CRM

Job description

About The Role:

We are currently seeking a Quality Control Senior Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business system/process management skills to support quality control (QC) operations in the Canadian market, as well as various business systems and application support for customer service operations. The ideal candidate is detail-oriented, collaborative, and experienced in both product QC and IT/system support.

What you’re responsible for:

• Follow up on product quality issues and escalations from end-customers, COMPANY departments (Service, Sales, Logistics, etc.), and other channels
• Identify field quality issues/inquiries and report findings to the QC Manager, Company HQ, and factory for resolution
• Prepare weekly QC reports including service (QC) KPIs and operation status reports for key COMPANY stakeholders
• Coordinate onsite warehouse QC operations such as rework, new product inspection (CET), returned product inspection, and product scrap
• Manage data recording, keeping, and reporting from product rework, inspection, and scrap results
• Validate monthly QC expense invoices received from registered vendors
• Manage service (QC) expense claims (e.g., rework) and submit them to Suwon/Factory under COMPANY finance guidelines
• Provide day-to-day service business system/application support on user demands and inquiries, responding with timely resolutions
• Act as system admin for maintenance, enhancement, and error reporting on service business systems/applications
• Submit requests/escalations to regional/Suwon support groups for data or system changes as required
• Serve as SME supporting user training and testing in development/production environments
• Support implementation of SEC global security/compliance requirements on service-operated systems

To join our team:

• Bachelor’s Degree or equivalent work experience preferred
• Minimum 3 years of experience in product quality control management
• Minimum 3 years of experience in IT support, IT coordination, or a similar role
• Experience coordinating onsite quality control operations with multiple sites/groups
• Experience with continuous improvement in business system/process implementation
• Experience working with CRM platforms such as SAP CRM or similar systems
• Experience in the consumer electronics industry is an asset
• Strong knowledge of product quality control operations (rework, inspection, scrap)
• Technical troubleshooting, diagnosing, and problem-solving abilities across various IT platforms
• Familiarity with basic networking, security standards, APIs, and system integrations
• Fluent Korean/English language skills are an asset
• Valid driver’s license required (frequent visits to warehouse in Halton Hills, Ontario)

The salary range for this role is $65K to $75K. Your final compensation will reflect your years of experience and beyond the numbers, we’re proud to offer a holistic package that includes:

• Generous time off: Start with 3 weeks of vacation.
• Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
• Retirement support: Company-sponsored RRSP matching program to help build your financial future.
• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.

We’re committed to supporting your success every step of the way. What are the next steps?

The Interview Process

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

Step 2: The next step is a virtual or in person interview with the hiring manager.

Step 3: The final step is an in-person interview with the hiring manager and extended team members.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.